8) I have refund credit that I want to redeem - how do I do this?

You can use your refund credit as payment on any alternative or existing TUI or First Choice package holiday - including a Marella Cruises or TUI River Cruises sailing. You can also use it for a TUI Airways flight-only, TUI or First Choice accommodation-only or a Marella Cruises or TUI River Cruises cabin-only booking. We have holidays on sale up until 30 April 2023 and you must use your refund credit by 30 September 2022. 

HOW TO USE YOUR REFUND CREDIT ONLINE OR ON OUR APP TO MAKE A NEW BOOKING  
1. Choose the holiday you'd like to book 
2. When you reach the passenger details page, you'll need to enter your refund credit code into the refund credit box at the top of the page. Your refund credit code will be emailed to you.
Just so you know, if you've also received an incentive this will automatically be applied if you are making a new package holiday booking. 
3. Another box will then pop up where you need to add in your original booking email address and original holiday booking reference (to make things easier, we included all the details you need in the email with your refund credit code). 
4. Once your refund credit code has been accepted, you just need to fill in the passenger details information and click continue. 
5. Your new booking is complete, and you'll receive a confirmation email from us.  

If you'd like some more guidance on this process, watch our videos on How to search for a TUI holiday online, and How to use your refund credit


IF YOUR NEW HOLIDAY COSTS LESS THAN YOUR REFUND CREDIT  
You'll receive an automatic refund for any outstanding refund credit balance. If we don't have your details, we'll be in touch to get them and arrange your refund. 


IF YOUR NEW HOLIDAY COSTS MORE THAN YOUR REFUND CREDIT
You'll need to pay any outstanding amount 12 weeks before your new departure date. If your new holiday is due to depart within 12 weeks from when you are making the booking, you'll be taken to our payment page to pay the outstanding balance before you reach the confirmation page. 


APPLYING YOUR REFUND CREDIT TO AN EXISITING BOOKING 
Please give us a call on 0203 451 2688 and one of our Travel Experts will be able to help you. If you booked in a TUI Store, you can call between 8am and 8pm from Monday to Friday, 8am and 6pm on Saturday and 10am and 5pm on Sunday. If you booked online or on the TUI or First Choice app, you can call between 9am and 7pm from Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday.