7) I have a refund credit note, but I'd like a cash refund - how do I get this?

If you'd like to swap your refund credit for a cash refund, you can request this at any time. Please use our refund request form to apply for this. You'll need to have your refund credit code to hand. 

Our video guide on how to claim a refund for your cancelled holiday includes instructions on using our refund request form.

Watch video 

Don't forget that, if you're not ready to book again just yet, a refund credit gives you the flexibility to book your travel at a later date. If your original booking was part of a flight-inclusive package, your refund credit will carry the same ATOL protection. And, if your Marella or TUI River Cruises booking was cabin-only or sailed from a UK port, your refund credit is protected under the ABTA bonding scheme. You can therefore be confident that you have financial security. You can use your refund credit as payment on any alternative or existing TUI or First Choice package holiday. We have holidays on sale up until 30 April 2023 and you must use your refund credit by 30 September 2022 - we'll refund it automatically if you don't use it by then. And you can always use our refund request form to apply any time before then.   

Watch our video on how to use your refund credit online