12) I bought something from the TUI onboard shopping service but it's not working anymore. Who do I contact?

If you bought something from the TUI in-flight shopping range and there's a problem with it, please send it back to us at the following address:

After Travel Customer Support 
TUI UK
Alexandra House
1 Alexandra Road
Swansea 
SA1 5ED

We'll then be able to refund the cost of the item.