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  1. When will you tell me if my holiday is cancelled?

  2. I don't want to wait to hear if my holiday has been cancelled before changing my booking - what can I do?

  3. My holiday's recently been cancelled by you due to COVID-19 - what are my options?

  4. The country I'm due to travel to isn't on the red list, but you've still cancelled my holiday - why is this?

  5. I was told I was getting a refund but I haven't yet received it - what should I do?

  6. What is a refund credit?

  7. I have a refund credit note, but I'd like a cash refund - how do I get this?

  8. I have refund credit that I want to redeem - how do I do this?

  9. What happens when my refund credit expires?

  10. What does it mean if a country is on the red list?

  11. I booked my holiday before the pandemic started and I feel unsure about my booking - what can I do?

  12. What happens if the area where I live goes into lockdown or travel is restricted?

  13. What happens if I'm ill with COVID-19 or have been officially asked to self-isolate and can't travel?

  14. How do I prove that I'm fully vaccinated?

  15. I booked my holiday before COVID-19 testing was a requirement and now I can't afford the additional costs

  16. What COVID tests do I need to get for my holiday?

  17. Can I still fly if I have tested positive, display symptoms, or have been in contact with someone who has tested positive for COVID-19?

11) I booked my holiday before the pandemic started and I feel unsure about my booking - what can I do?

We appreciate you might be feeling unsure about travelling. Package holidays, accommodation-only bookings and flight-only bookings that are due to depart on or before 30 April 2022 are subject to our flexible changes policy. This means that up until 28 days before you're due to travel, you have the option to move your holiday to another date or destination. You can also make changes to holidays that aren't covered by this, subject to our standard booking terms and conditions.

Rest assured that we're doing everything we can to help you prepare for your getaway, to keep you safe while you're away and to provide you with all the information you need to put you at ease. While you're away on a package holiday with us, you can chat to a rep - contact-free - 24/7 via the TUI app, which is free to download from the App Store and Google Play. If you're on a flight-only or accommodation-only booking, while you're away you can get in touch by using our online form, by calling +4433 33 365 147 (calls from abroad will be charged an international rates) or by texting 80247 (messages are charged at your standard network rate).

Guide to preparing for your holiday
Information on entry and testing requirements

You can be sure that - as always - your safety is our number one priority, from deep-cleaning our aircraft to ensuring our hotels have the highest hygiene standards. Find out what to expect on your holiday.

For extra peace of mind, it-s good to know that all our package holidays are ATOL-protected and all of our Marella Cruises and TUI River Cruises which are cabin-only or sail from a UK port are protected under the ABTA bonding scheme - so you can pay your balance with confidence. If we need to cancel your holiday due to COVID-19, you'll receive a refund within 14 days from the date that your cancellation is confirmed.