BROWSE OUR FAQs
Where can I find out about buying foreign currency with TUI?
Who do I contact if there's a problem with my Travel Money Card?
Where could I find out about buying travel money?
I haven't received my email confirmation for my Travel Money card, what should I do?
What currency do I need to take with me?
Can I purchase Buy Back Guarantee?
What do I do with my unused travel money?
What's a Travel Money Card?
How can I load money onto my Multi-Currency Travel Money Card or transfer money to a different currency on the card?
How much does it cost to load currency onto the card?
Is there a maximum I can spend with the Travel Money card?
How much does it cost to transfer currencies on the Multi-Currency Travel Money Card?
I have more than one currency loaded onto my Multi-Currency Travel Money Card, will it always use the one for the country I am visiting?
What if I want to buy something and have enough in the overall balance to pay for it but it is split between a number of different currencies?
How can I withdraw money that’s left on my Travel Money Card?
What is Dynamic Currency Conversion?
How long is my Travel Money Card valid?
What is my MyAccount log-in/app log-in for Travel Money Card?
Can you tell me what my Travel Money Card balance is?
How do I activate my second Multi-currency Travel Money card?
Is the second card Travel Money Card linked to a separate account?
I have forgotten my pin number for my Travel Money Card. What do I do?
I've lost my Travel Money Card, what do I need to do?
I have ordered a new Travel Money Card and it still hasn't arrived, what shall I do?
I am trying to reload my Travel Money Card but it keeps telling me it is an invalid number, what do I need to do?
I have reloaded my Travel Money Card/bought an item but it isn't showing, what do I need to do?
I'm going on a day trip to a country with a different currency. I only have Euros on my Multi-Currency Travel Money Card, will the card use these?
Where can I find the terms and conditions for my Multi-Currency card?
I live in Northern Ireland or Jersey; can I order travel money from TUItravelmoney.co.uk for collection from my nearest TUI Holiday Store?
My passport and driving license don't match the name on the card that I have paid for my travel money with, can I use these to collect my TUItravelmoney.co.uk order?
Can I choose the currency denominations when I order online at TUItravelmoney.co.uk?
Can I change the Holiday Store that I collect my TUItravelmoney.co.uk order from?
Can I send someone else to collect my TUItravelmoney.co.uk order?
I've been charged a cash advance fee, with my order from TUItravelmoney.co.uk, why is this?
I can't find the currency that I need on the website TUItravelmoney.co.uk, why is this?
I have ordered the wrong currency online at TUItravelmoney.co.uk can I change it?
The rate has changed since I bought my travel money online at TUItravelmoney.co.uk. Can I get the new rate?
What ID do I need to collect my TUItravelmoney.co.uk currency order from the TUI Holiday Store?
What is the amount of currency I can order online at TUItravelmoney.co.uk?
Why does the ordering system on TUItravelmoney.co.uk round up my order?
I ordered travel money from TUItravelmoney.co.uk for home delivery but I wasn't in to sign for it, what do I do?
I have tried to place an order online at TUItravelmoney.co.uk but it keeps telling me it is unable to complete my transaction and to try again later?