1. Where can I find out about buying foreign currency with TUI?

  2. Who do I contact if there's a problem with my Travel Money Card?

  3. Where could I find out about buying travel money?

  4. I haven't received my email confirmation for my Travel Money card, what should I do?

  5. What currency do I need to take with me?

  6. Can I purchase Buy Back Guarantee?

  7. What do I do with my unused travel money?

  8. What's a Travel Money Card?

  9. How can I load money onto my Multi-Currency Travel Money Card or transfer money to a different currency on the card?

  10. How much does it cost to load currency onto the card?

  11. Is there a maximum I can spend with the Travel Money card?

  12. How much does it cost to transfer currencies on the Multi-Currency Travel Money Card?

  13. I have more than one currency loaded onto my Multi-Currency Travel Money Card, will it always use the one for the country I am visiting?

  14. What if I want to buy something and have enough in the overall balance to pay for it but it is split between a number of different currencies?

  15. How can I withdraw money that’s left on my Travel Money Card?

  16. What is Dynamic Currency Conversion?

  17. How long is my Travel Money Card valid?

  18. What is my MyAccount log-in/app log-in for Travel Money Card?

  19. Can you tell me what my Travel Money Card balance is?

  20. How do I activate my second Multi-currency Travel Money card?

  21. Is the second card Travel Money Card linked to a separate account?

  22. I have forgotten my pin number for my Travel Money Card. What do I do?

  23. I've lost my Travel Money Card, what do I need to do?

  24. I have ordered a new Travel Money Card and it still hasn't arrived, what shall I do?

  25. I am trying to reload my Travel Money Card but it keeps telling me it is an invalid number, what do I need to do?

  26. I have reloaded my Travel Money Card/bought an item but it isn't showing, what do I need to do?

  27. I'm going on a day trip to a country with a different currency. I only have Euros on my Multi-Currency Travel Money Card, will the card use these?

  28. Where can I find the terms and conditions for my Multi-Currency card?

  29. I live in Northern Ireland or Jersey; can I order travel money from TUItravelmoney.co.uk for collection from my nearest TUI Holiday Store?

  30. My passport and driving license don't match the name on the card that I have paid for my travel money with, can I use these to collect my TUItravelmoney.co.uk order?

  31. Can I choose the currency denominations when I order online at TUItravelmoney.co.uk?

  32. Can I change the Holiday Store that I collect my TUItravelmoney.co.uk order from?

  33. Can I send someone else to collect my TUItravelmoney.co.uk order?

  34. I've been charged a cash advance fee, with my order from TUItravelmoney.co.uk, why is this?

  35. I can't find the currency that I need on the website TUItravelmoney.co.uk, why is this?

  36. I have ordered the wrong currency online at TUItravelmoney.co.uk can I change it?

  37. The rate has changed since I bought my travel money online at TUItravelmoney.co.uk. Can I get the new rate?

  38. What ID do I need to collect my TUItravelmoney.co.uk currency order from the TUI Holiday Store?

  39. What is the amount of currency I can order online at TUItravelmoney.co.uk?

  40. Why does the ordering system on TUItravelmoney.co.uk round up my order?

  41. I ordered travel money from TUItravelmoney.co.uk for home delivery but I wasn't in to sign for it, what do I do?

  42. I have tried to place an order online at TUItravelmoney.co.uk but it keeps telling me it is unable to complete my transaction and to try again later?

10) How much does it cost to load currency onto the card?

There is no charge to load currency onto the card, except if you load GBP where there is a 2% load fee charge. Currency is loaded onto the card at the exchange rate of the day.