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  1. Is there anything we can book for a special occasion?

  2. How do I upgrade or add extras to my holiday?

  3. How old do I need to be to book a holiday?

  4. Can I book a single room?

  5. I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?

  6. How do I book interconnecting rooms?

  7. I don't live in the UK - can I book with you?

  8. Can I book twin centre holidays online?

  9. How do I add on a special request?

  10. How do I know my booking is confirmed?

  11. Will I need to pay a deposit at my hotel?

  12. How do I use a promo code on your website?

  13. Why won't the website let me enter my full name?

  14. Why's the website charging me the same price for a child and an adult?

  15. How much do you charge for infants?

  16. What do I do if I get technical difficulties while I'm booking?

  17. What are the Package Travel and Linked Travel Arrangement Regulations 2018?

  18. I'm worried about my upcoming holiday or about booking a new holiday - what measures are you taking to keep me safe?

10) How do I know my booking is confirmed?

After you've made your booking, you'll see a confirmation screen that shows your booking details and reference numbers. We'd suggest you take a note of these for your reference.

We'll also send a confirmation email to the email address you provided, within 24 hours of the time you book.

If you haven't received a confirmation email, please contact us for assistance.

When you contact us, please have the following information to hand so we can search for your booking...

- Reference number, if you made note of this
- Lead passenger name
- Departure date
- Destination