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  1. Which airline am I flying with?

  2. Which airlines do I need to provide Advance Passenger Information (API) for?

  3. How do I check in online if I'm not flying with TUI?

  4. Where can I find updates and information about my flight if I'm not flying with TUI?

  5. How do I choose my seats if I'm not flying with TUI?

  6. What do I do if I have connecting flights via the USA or Canada?

  7. How do I manage my booking if I'm flying with a third-party airline?

5) How do I choose my seats if I'm not flying with TUI?

If your flights aren't with TUI or one of our chartered airlines*, then you'll see see a few little differences to your booking. Instead of using Manage My Booking you'll need to visit the individual airline's website to choose your seats.

You'll find the name of the airline you're travelling with, the airline's booking reference, and their website on your Manage My Booking page, just below your flight details. Once you head to the other airline's website, remember to use their separate booking reference - not your TUI booking reference - to log in.

Some airlines only let you choose your seat once you've paid in full, your flights have been ticketed and you've checked in, so it's best to do this as early as possible. If you need any extra help please contact us.

*Our chartered airlines are Air Europa, Albastar, ASL Airlines France, ASL Airlines Ireland, Evelop Airlines, Germania, Norwegian, Travel Service, TUI operated by Norwegian, and Volotea.