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  1. Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

  2. Do I have to pay to check in online?

  3. When does online check-in open?

  4. How do I check in online?

  5. What happens if I don't check in online?

  6. I didn't check in online before my outward flight. Can I still check in online for my flight home?

  7. I couldn't print my boarding pass when I checked in online. Can I print it later?

  8. Can I reprint my boarding pass if it's lost or damaged?

  9. Can I check in online if I'm travelling with a baby?

  10. I'm on the My Booking page. When I click on check-in, nothing happens - what's going wrong?

  11. Do I need to print the payment confirmation page if I've bought extras or upgrades?

  12. I'm trying to check-in online, but I'm getting a message saying check-in at the airport. Why is this?

  13. Do I need to print my boarding pass if I check in online?

  14. When does online check-in close?

  15. How does mobile check-in work?

  16. What happens if I can't check in online?

  17. Which documents do I need to take to the airport if I've checked in online?

  18. I've checked in online from my smartphone. How do I save or print my boarding passes?

  19. Can I check in online?

4) How do I check in online?

For flights with TUI, and our chartered airlines*, online check-in's really easy to use. Please remember that online check-in opens 48 hours before your flight takes off. You'll need to check in for your outbound and return flights separately. 
 
Log in to Manage My Booking with your flight booking reference, the surname of the lead passenger and your departure date, and select 'check-in'. 


If you're not flying with TUI or one of our chartered airlines*, please see our Flying with other Airlines FAQs for what to do.

*Our chartered airlines are Smartlynx, Titan, Avion, Freebird and Sunwing