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Online bookings
If you booked your excursion online and your excursion reference number starts with EXC, please contact our Excursions Team to cancel your booking. If your excursion reference number is made up of numbers only, you can cancel it yourself online using the My Booking option, as long as the excursion is outside 48 hours away.
If it's less than 48 hours before your excursion, you'll need to contact our Excursions Team to cancel your booking.
Bookings in resort
If you booked your excursion in resort, please speak to your Holiday Advisor or the 24/7 Holidayline to cancel your booking.
Just so you know, you might need to pay a charge if you cancel your excursion. The amount you'll need to pay depends on the terms and conditions of the excursion supplier. You'll see cancellation charge information when you get to the shopping cart point of the booking process.
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.
Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN
The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.
See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.
See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations.
See Travel Aware page - for travel advice from TUI.
See travelhealthpro.org.uk - for current travel health news.
The advice can change so check regularly for updates.