11) How do I book assistance at the airport?
TUI, Air Europa, Albastar, ASL Airlines France, ASL Airlines Ireland, Evelop Airlines, Germania, Norwegian, Travel Service and Volotea flights.
If you need assistance at the airport, you'll need to let us know before you travel. You can book airport assistance online with us using our online check-in service.
Once you've logged in, select the Special Requests option. Here, you'll be able to give details of the assistance that you, or someone you're travelling with, will need. You can also let us know if you'll be taking a wheelchair on the flight. We'll pass the details on to the assistance providers at the airport.
Go to online check-in
More about online check-in
If you need to know more about online check-in, and you can't find the information you need on our website, give us call on 020 3636 1435. If you're having problems with checking in online within seven days of travel, please contact us. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
NEW You can now check-in online anytime, anywhere, even on your mobile. Mobile boarding passes are also available on selected routes. Go to the Flight Extras page to find out more.
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