1) How do I book a welfare seat on my flight?

If you need a particular seat because of your medical condition, call our Customer Welfare Team on 020 3451 2585 so we can check what seats are available. Both you and your carer will be allocated seats for free, so there is no need to purchase a seating product. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Just so you know, on some flights, welfare seats are only available on a request basis, and not all welfare seats offer extra leg room.

Other airlines
If you're travelling with an airline other than TUI, you may not be able to book specific seats. However, let us know what seats you need and we'll do our best to arrange this for you. If you're not sure who you're flying with, take a look at "Which airline am I flying with?"