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  1. How much is the deposit I need to pay when I book my holiday?

  2. How can I pay?

  3. Can I delay the date my balance is due?

  4. Where can I find out about Low Deposits?

  5. What's included in the holiday price?

  6. Can I pay by gift card?

  7. Why has the price of my holiday gone down since I booked?

  8. When do I need to pay the balance of my holiday?

  9. Can I pay for my holiday on more than one card?

  10. Can I make payments towards my holiday in a store if I've booked online?

  11. How do I add a holiday voucher to my booking?

  12. Do you sell gift vouchers?

  13. How long will it take for my gift card reload to show on my account?

  14. What is the minimum reload on a gift card?

  15. I have lost my gift card what do I do?

  16. Do I need to have my Gift Card with me to redeem it?

  17. When does my Gift Card expire?

  18. Who do I call if I have any questions about my gift card?

  19. How do I find out my Gift Card balance?

  20. Will there be a charge if I pay by credit card?

11) How do I add a holiday voucher to my booking?

Please see the back of your voucher to see details of where you can add it to your booking.

If you've booked your holiday online, you'll need to send the holiday voucher to us at:

TUI Correspondence Team
Alexandra House
1 Alexandra Road
Swansea
SA1 5ED

The same applies if you've got a compensation voucher from our After Travel Customer Support team, as long as it's still valid.

If you've booked in one of our travel shops or you've booked a cruise, then you'll need to send the voucher to us at the following address:

Travel Accounting
TUI UK
Wigmore House
Wigmore Lane
Luton
LU2 9TN

Please include your booking reference and contact details. 

Just so you know, you can't add vouchers if you're travelling within 2 weeks of departure, regardless of the conditions on the back of the voucher.