BROWSE OUR FAQs

Before you travel
If you have a booking that's yet to depart, you can manage your booking online. 

Alternatively, you can get in touch using our web form, speak to us on live chat or give us a call. See below for the phone number and opening times. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher.

IF YOU BOOKED IN A TUI STORE:
You can visit your local TUI Holiday Store or you can call 0203 451 2688 between 8am and 8pm Monday to Friday, 8am and 6pm on Saturday and 10am and 5pm on Sunday.

IF YOU BOOKED ONLINE OR VIA THE TUI OR FIRST CHOICE APP:
You can call 0203 451 2688 between 9am and 7pm Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday.

IF YOU HAVE A TUI TOURS BOOKING:
Please give our dedicated TUI Tours team a call on 0203 451 2940.

Please use the numbers above to contact us, rather than any other that you might see online. Although we do operate some other numbers, this is our main phone line - using this number will ensure that you get through to the correct team. We're also aware that some scammers are falsely advertising phone numbers as belonging to us, and potentially charging callers, so please be vigilant and only call 0203 451 2688.

Whilst you're away
If you have any questions while you're away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here's how you can get in touch:

- Download the TUI App - this is the easiest way to get hold of us
- Use our online form to send us a message
- Call +4433 33 365 147 (calls from abroad will be charged at international rates)
- Text 80247 (text messages are charged at your standard network rate)

When you get back
If you need to contact us after you've returned from your holiday, please contact After Travel Customer Support team within 28 days of your return.