BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Florida
Holidays to Iceland
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
Travelling with Children
What's included in the price of my Lapland trip?
Are thermal clothes provided on Lapland trips?
Can I book a Lapland excursion before I travel?
When we meet Father Christmas, will it be a private meeting for our family, or will there be other people there?
How long are the taster sessions for huskies, reindeer and snowmobiles?
Can I change the time or date of the Lapland excursion I've booked?
I've booked a few different excursions for my time in Lapland - will I be able to fit them all into a 3 or 4 night stay?
I noticed on the itinerary that there's a gala meal on the last night of the holiday, but will there be one on Christmas Day?
Would a child of 9 years be able to travel on the back of the snowmobile - is it height restricted, weight or age?
Can I arrange for Santa to give a personal gift to the children or person in my party?
What's the difference between Day trips & are how suitable are they for younger children?
Day Trips & storage of belongings
Is it possible to arrange an additional meeting with Santa for my family
What should I pack for a Lapland holiday?
Can I drive a Snowmobile in Lapland?
Is Lapland suitable for young children?
Do I need travel insurance for my Lapland holiday?
Does the Lapland day trip follow a guided itinerary?
What's the food like in my Lapland hotel?