BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Florida
Holidays to Iceland
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
Travelling with Children
How much is the deposit I need to pay when I book my holiday?
How can I pay?
Can I delay the date my balance is due?
Where can I find out about Low Deposits?
What's included in the holiday price?
Can I pay by gift card?
Why has the price of my holiday gone down since I booked?
When do I need to pay the balance of my holiday?
Can I pay for my holiday on more than one card?
Can I make payments towards my holiday in a store if I've booked online?
How do I add a holiday voucher to my booking?
Do you sell gift vouchers?
How long will it take for my gift card reload to show on my account?
What is the minimum reload on a gift card?
I have lost my gift card what do I do?
Do I need to have my Gift Card with me to redeem it?
When does my Gift Card expire?
Who do I call if I have any questions about my gift card?
How do I find out my Gift Card balance?
I need help with my TUI Credit Card, who do I contact?
Do you offer a TUI Credit Card?
Will there be a charge if I pay by credit card?