1. How does it work?

  2. Is there a charge for this service?

  3. Is Direct Debit only for the lead passenger?

  4. What packages are eligible?

  5. Which holidays is direct debit available on?

  6. Is Direct Debit available on all TUI holidays, even if the airline I'm flying with isn't TUI Airways?

  7. How do I set up a Direct Debit?

  8. Do I need to pay a deposit before setting this up?

  9. Can I choose the amount of instalments?

  10. Can I change the day the Direct Debit instalment is taken?

  11. When is the last payment due?

  12. I've booked my holiday in my local TUI Holiday Store. Why can't I pay via Direct Debit to spread the cost?

  13. Can I pay off some of my balance in store?

  14. Can I use Direct Debit if I book through your Contact Centre?

  15. Is there a dedicated Contact Centre team for enquiries? What are their details?

  16. I want to add Premium Seats/Select Your Seat/Late check-out on to my booking. What will happen to my Direct Debit?

  17. I've finished paying my Direct Debits. I'm departing within 98 days and I want to add Premium Seats/Select Your Seat/Late check-out on to my booking. Why can't I pay by Direct Debit?

  18. Can I make any ad-hoc payments, even though I'm paying by Direct Debit?

  19. I've changed my bank, using a bank switching process. Do I need to do anything to make sure my holiday is paid for?

  20. I can see you're working with Experian. Why?

  21. What happens to my Direct Debit payments and refunds if I cancel?

  22. I want to move my holiday to later in the year. What would happen to my Direct Debit payments?

  23. I want to change my holiday so I'm travelling sooner. What would happen to my Direct Debit payments?

  24. I've been asked by TUI/Marella Cruises to move my holiday to later in the year. What would happen to my Direct Debit payments?

  25. I've been asked by TUI/Marella Cruises to change my holiday so I'm travelling sooner, but still outside of 98 days. What would happen to my Direct Debit payments?

  26. I've been asked by TUI/Marella Cruises to change my holiday so I'm travelling sooner, inside of 98 days. What would happen to my Direct Debit payments?