BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Holidays to Florida
Holidays to Iceland
Holidays to Lapland
Paying for your holiday
Searching for your holiday
Travel and health requirements
Travelling with Children
What is the Customer Account?
How do I create a Customer Account?
How do I update my personal details in the Customer Account?
I haven't received an activation email, what do I do?
I have forgotten my password, what do I do?
I can't see all of my current holiday bookings in my account, what do I do?
Why aren't my previous bookings showing in my account?
Where can I find out more about holiday extras?
Can I cancel or amend my holiday through the Customer Account?
I want to unsubscribe from marketing emails, how do I do this?
I booked my holiday in a TUI Holiday Store; can I use the Customer Account?
What if I don’t want to use an account?