5) Can my TUI River cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?
Customers with sensory impairments are welcome, but please be aware that access to the facilities on board, gangway access, and tenders ashore can be difficult. We recommend that anyone who is hard of hearing or has vision impairments should always be accompanied by a fit and able companion to guide and assist them. However, if someone particularly wishes to travel alone, they can speak to our Customer Welfare Team on 0800 975 4477, who will assess the risk based on individual requirements.
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