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  1. When will you tell me if my holiday is cancelled?

  2. I don't want to wait to hear if my holiday has been cancelled before changing my booking - what can I do?

  3. My holiday's recently been cancelled by you due to COVID-19 - what are my options?

  4. The country I'm due to travel to isn't on the red list, but you've still cancelled my holiday - why is this?

  5. I was told I was getting a refund but I haven't yet received it - what should I do?

  6. What is a refund credit?

  7. I have a refund credit note, but I'd like a cash refund - how do I get this?

  8. I have refund credit that I want to redeem - how do I do this?

  9. What happens when my refund credit expires?

  10. What does it mean if a country is on the red list?

  11. I booked my holiday before the pandemic started and I feel unsure about my booking - what can I do?

  12. What happens if the area where I live goes into lockdown or travel is restricted?

  13. What happens if I'm ill with COVID-19 or have been officially asked to self-isolate and can't travel?

  14. How do I prove that I'm fully vaccinated?

  15. I booked my holiday before COVID-19 testing was a requirement and now I can't afford the additional costs

  16. What COVID tests do I need to get for my holiday?

  17. Can I still fly if I have tested positive, display symptoms, or have been in contact with someone who has tested positive for COVID-19?

17) Can I still fly if I have tested positive, display symptoms, or have been in contact with someone who has tested positive for COVID-19?

Although UK restrictions have relaxed, if you're aware you have COVID-19, or you're displaying COVID-19 symptoms, we ask that you consider other passengers and don't travel. You'll be able to change your booking fee-free in line with our COVID flexibility policy. Also, some destinations require you to complete a health declaration form, that will usually include a question asking if you are displaying symptoms or have been in contact with someone who has tested positive. Many destinations also have health screening processes and random testing on arrival.