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  1. What happens if my luggage is too heavy when I get to the airport?

  2. Can I drop off my luggage the day before I fly?

  3. How much duty-free can I bring back?

  4. What is my luggage allowance?

  5. Can I pool our luggage allowance?

  6. Do I get luggage labels?

  7. Can I carry liquids on the flight?

  8. Can I take my wedding dress as hand luggage?

  9. Do we get extra luggage allowance for our wedding stuff?

  10. What things can't I take in my hand luggage and my hold luggage?

  11. How many bags can I take on my flight?

  12. Can I change my seats or add luggage if I've already checked-in online?

  13. Why can't I add extra luggage when I'm checking in online?

  14. When's the latest that I can add luggage to my holiday or flight booking?

  15. Can I carry a drone as luggage on a TUI flight?

  16. Can I take a hoverboard on my TUI flight?

  17. Can I take a musical instrument on my TUI flight?

  18. What time do I need to drop off my luggage for my TUI flight?

  19. What is my luggage allowance for sport or diving equipment?

  20. How much duty-free shopping can I bring into Mexico?

  21. What do I do if my luggage is damaged?

  22. What do I do if my luggage is lost or delayed?

  23. What do I do if something's missing from my luggage?

  24. Can I use the Self-service bag drop?

2) Can I drop off my luggage the day before I fly?

If your flight has a TOM flight number, your flight time is eligible, and you're flying from Birmingham, Bristol, Gatwick, Manchester or East Midlands, you can check your bags in on the day before you're due to fly. You can save even more time by checking in online beforehand.
 
We offer day-before check-in at:
 
-Birmingham Airport
For flight times: before midday
Open between: 2pm and 9pm

-Bristol Airport
For flight times: departing before midday
Open between: 4pm-9pm
 
-Gatwick Airport – from the North Terminal
For flight times: before midday
Open between: 2pm and 9pm
 
-Manchester Airport – from Terminal 2
For flight times: departing before midday
Open between: 2pm and 9pm

-East Midlands 
For flight times: departing before midday
Open between: 4pm-9pm

Just so you know, this service isn't available for flights to the USA, and P&O Cruises flights.

If you are joining one of our Marella Cruise ships, day before bag drop is available for cruises from Palma, Corfu, Dubrovnik, Las Palmas and Tenerife

IMPORTANT - You will need to bring your passport and documents to use the 'Day-before bag drop' service.