Multi-Destination holidays

Your questions answered.

More questions answered

Can I upgrade my flights or hotel board basis?

You'll be able to upgrade your seats on the plane to Premium, if you’re flying long haul. Plus, there are Seats with Extra Legroom, or Seats with Extra Space. Subject to availability, you'll also be able to upgrade the board basis at the hotels you've chosen. 

How do I know if an internal flight is included within my Multi-Centre holiday?

All of our Multi-Centre holidays to Vietnam include internal flights to and from the mainland, as your initial outbound flight touches down on the Vietnamese island of Phu Quoc. This is also where you'll board your return flight to the UK at the end of your holiday.

For Multi-Centre holidays to all other destinations, details of any internal flights are included within the itineraries on our website. Please note, specific information on internal flights won't appear on your customer documentation.   

How much luggage allowance is included on a Multi-Centre holiday?

All Multi-Centre holidays include 20kg of hold luggage as standard.  

What if I want to go to each location for a different duration to those specified?

Unfortunately, we're not able to change the durations we offer. All itineraries are generally for 7, 10, 11, or 14 nights. 

What if I want to stay in a different hotel to those offered within the Multi-Centre holiday itinerary?

Unfortunately, you can only stay in the hotels listed against the Multi-Centre holiday itineraries. We’ve handpicked these hotels based on their location and quality. 

What size are the tour groups?

All of our tours are for small groups. On average, there’ll be no more than 20 passengers per tour. 

What transfers are included in a Multi-Centre holiday?

All your transfers are included within the cost of your holiday. This involves transfers from and then back to the destination airport, as well as all internal transfers between the different holiday locations. Transfer details will be confirmed to you in resort.
We are aware of an error with booking confirmations showing that transfers are not included, we are working on fixing this.

Coach/taxi transfers are dependent on destination.
Usually a taxi transfer is used in between each section, but this could be a shared transfer if there are other pax also on the same multicentre

What transfers are involved in a ‘Go As You Please’ Multi-Centre holiday?

When you book a ‘Go As You Please’ Multi-Centre holiday, you'll be flown to the destination airport, from which point you'll be free to begin your own adventure. You can travel to wherever you like within the destination and stay in accommodation of your choosing, completely under your own steam.

The second part of your holiday will be spent in a hotel booked through us, and we'll take you from this hotel to the airport at the end of your holiday. However, you'll need to arrange all other transfers yourself. 

What types of transfers are there?

Transfers vary, depending on the Multi-Centre itinerary. All transfers will be private, meaning they’ll be in a taxi or a private minibus, sometimes alongside other TUI customers. Ferries and internal flights will also be provided and arranged for you, where specified by the itinerary. 

What’s included on a tour?

On almost all of our tours, a private guide is included as part of the package. You'll be staying at a variety of hotels, which have been handpicked by us for their quality – ratings-wise, they range from 3T to 4T. The board basis varies depending on the tour – the full details are listed within the itineraries on our website. 

When will I be told which internal flight I’m on?

All internal flights are booked by our teams in resort. A TUI Destination Services Advisor will give you the details and tickets for your internal flights – where applicable – when you arrive in your first destination.

When will I find out the details of my transfer times?

You'll be given full details of all of your internal transfer times and dates when you arrive at your first hotel. The only exception to this will be if you need to take an internal flight to your first hotel. 

Will there be a resort team at the destination?

At hotels where we’re also offering our main beach programme, there’ll be a resort team on hand to answer any questions you may have and provide assistance. If you’re on a tour or travelling to a destination that falls outside of our main beach programme, you’ll have 24-hour support via our HolidayLine:
 

  • Download and chat to us in the TUI App
  • Call +4433 33 365 147 (calls from abroad will be charged at international rates)
  • Text 80247 (text messages are charged at your standard network rate)

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