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  1. Are your river cruise ships suitable for the less mobile and wheelchair users?

  2. Can my river cruise cater for my dietary needs?

  3. Can I take medical equipment on a river cruise?

  4. Can I arrange for food to be blended on board my River Cruise because of a medical condition?

  5. Can my TUI River cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?

  6. Do you have adapted cabins on board a River Cruise ship?

1) Are your river cruise ships suitable for the less mobile and wheelchair users?

TUI River Cruises are not wheelchair-friendly and do not have a lift. If you're unable to walk unaided up and down flights of stairs, then a TUI River Cruise may not be suitable for you. You won't be able use a wheelchair on board. Please give our Customer Welfare Team a call on 0800 975 4477 before you book your cruise - they'll be able to advise you on things like accessibility, medical care and onboard facilities. If you've already booked your cruise, you'll still need to call us so we can check this information for you.