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  1. Are your river cruise ships suitable for the less mobile and wheelchair users?

  2. Can my river cruise cater for my dietary needs?

  3. Can I take medical equipment on a river cruise?

  4. Can I arrange for food to be blended because of a medical condition?

  5. Do you cater for customers who are deaf, hard of hearing, blind or visually impaired?

  6. How do you look after solo travellers?

  7. Can I bring a battery-powered mobility scooter or wheelchair on board the ship?

  8. Do you have adapted cabins on board?

1) Are your river cruise ships suitable for the less mobile and wheelchair users?

TUI River Cruises are not wheelchair-friendly and do not have a lift. If you're unable to walk unaided up and down flights of stairs, then a TUI River Cruise may not be suitable for you. You won't be able use a wheelchair on board. Please give our Customer Welfare Team a call on 0800 975 4477 before you book your cruise - they'll be able to advise you on things like accessibility, medical care and onboard facilities. If you've already booked your cruise, you'll still need to call us so we can check this information for you.