I'm flying with SunExpress, how do I manage my booking?

Extra bags, seating and check in

Check in is available between 36 hours and 3.5 hours before departure.

If you have a 6 character alpha-numeric flight booking ref on your booking confirmation you can add extra bags, select seating or check in directly from the SunExpress bookings tab.

If you only have an 8 digit TUI Booking number on your booking confirmation, please use the Tour Operator tab to add bags, select seating or check in to log in and manage your booking.

Check in is free of charge if you complete online, for each sector of your flight. Alternatively, Airport Check In can be purchased through My Booking on the Sun Express website. If you fail to do either of these you will be charged a fee at the airport.

You can provide your API (Advanced Passenger Information) when you check in online. If you do not pre-select your seats you will be allocated a seat when you check in online.

Please note: When registering passenger details on the Sun Express portal, child ages are defined as 12 and under. This does not affect any price aspects, however when

completing API information or adding ancillaries with Sun Express any child over the age of 12 must be recorded as an adult.

If you require a bassinet, this can be requested via the SunExpress contact centre if you have purchased front row seating. More information about travelling with children on SunExpress can be found here SunExpress - Travelling with kids

Food and drink onboard

SunExpress provide snacks and drinks for purchase onboard – you can view their latest menu here -SunExpress - SunCafé Menu Card. You can also pre-order meals here - SunExpress - SunCafé Preorder Meals. Please note that SunExpress cannot guarantee an allergy free environment onboard.

Onboard service

SunExpress flights are serviced by SunExpress crew.

Standard seat pitch on SunExpress is 29 inches.

After travel

Delay compensation - In case of any delay on your flight, please contact SunExpress directly for compensation claims

Baggage

Any lost or damaged baggage can be reported to Sun Express on their website SunExpress - Damaged or Delayed Baggage

Special assistance for SunExpress flights

If you or anyone you're travelling with requires assistance when flying, please call us on 0800 145 6920and select the relevant option, so we can make the necessary arrangements to ensure you have a smooth flight. Please note that if you have requested special assistance you will not need to pay for the counter check in at the airport.

Sun Express require proof of disability to allocate a welfare seat. This may be a disability ID card, badge or disability report – we will advise you on this requirement in more detail when you contact our Special Assistance team.

Proof can be provided via the Sun Express Whatsapp support line - +90 541 444 0797.

Additionally you will be required to provide a medical certificate stating the exact weight and dimensions of the medical luggage at both the airport check in and the gate

Please note that passengers with reduced mobility are not allowed to sit in the emergency exit rows due to safety reasons. Therefore, if you have checked in online and are assigned to a seat in the emergency exit row, you will be reseated by SunExpress’ cabin crew. Please note that passengers with reduced mobility can only reserve window seats (A/F) in advance. Other seats might be booked at the airport depending on the type and/or grade of the passenger’s physical restriction. Additionally, SunExpress cannot guarantee access to a wheelchair onboard for outbound flights.

Unfortunately SunExpress do not provide specific support for passengers with neurodiversity requirements.

More information about accessible travel on SunExpress can be found here SunExpress - Accessible travel