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Airport, flights and luggage

Check-in

What happens if I can't check in online?

TUI flights
If you're having trouble checking in online, the lead passenger on your booking can visit any TUI Holiday Store for help. They can also help to print your boarding passes, but this may come at an extra charge.

Remember to bring the passports for all passengers on your booking, along with your TUI booking reference.

The same service is also available for flights with our chartered airlines*. If you see a pop-up during the booking process that says you’ll need to collect your boarding passes from the airport, then we won’t be able to help in a TUI Store. If you see this message, you’ll need to visit one of the TUI bag drop desks at the airport to collect them.

Flying with other airlines
If you're not flying with one of our chartered airlines*, please see our How do I check in online if I'm not flying with TUI FAQ.

*Our chartered airlines are Air Europa, Albastar, ASL Airlines France, ASL Airlines Ireland, Evelop Airlines, Germania, Norwegian, Travel Service, TUI operated by Norwegian, and Volotea.

More questions about Check-in

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