Julian Club Hotel

Stayed here for a week with my boyfriend as booked last minute and thought we got a good deal. To start with check in was ok, not the fastest. Two staff members on reception dealing with one booking between them. Would’ve been much quicker if they had one person to deal with one booking each. On check in was pushed to upgrade rooms at a stupid price per night and have heard the upgrade isn’t worth the money. Didn’t appreciate being hassled about this after a long day travelling and having already spent enough money to go on holiday for the week. Bell boy helped take bags to the room which was nice. Wasn’t the friendliest of staff though. Room was in block 3. This block is the oldest block and is at the back of the hotel. Hasn’t been updated or refurbed since I last went with family 7 years ago. Still had the same dingy dark corridors and shabby red carpet. Room was on first floor facing some Tennis courts covered in bushes. Not a problem as I don’t spend my holiday on the balcony. Room was tiny and basic but very old fashioned. They are not what Thomas cook are advertising on their website whilst booking the holiday. Had ok facilities in room such as a fridge, hair dryer. Not much storage space and was cramped with just two people couldn’t imagine anymore people in this room. Bed was comfy so it was ok just got on with our holiday. The sunbed situation is honestly a disgrace to this hotel. Only managed to get a sunbed 3 out of the 7 days we were there, and we were up early. I don’t spend nearly £1,000 to result in sitting in a shaded bar all day or evening or being forced to leave the hotel in means to get a tan. On the first day, I was up at 7 am despite arriving to the hotel at 2/3 am and whilst putting towels out and only 5 beds were left. We were in the shade by 1 pm. This hotel is certainly not a sun trap. Most people reserving beds were up at around 2 am and sleeping on sunbeds to reserve them. We only know this as we returned from a night of drinks with friends at 2 am and saw dozens of people sleeping on the beds. Most staff are still working around the pool at this time so I don’t know why they allow people to even do this. Have never been to a hotel like it! I get sunbeds can be a struggle but this hotel is a nightmare. Pool area is seriously overcrowded by floats and larger families hogging the pool and beds. Most families with little kids put loungers out for their kids who wouldn’t ever use them they would just play in the pool all day. It’s greedy and selfish. Also the pool is that crowded a kid jumped onto my head whilst trying to get into the pool. Not a relaxing holiday in the slightest. Constant harassment by staff around the pool such as spa and hair dressers and photographers. Even when saying no would say they would let us think about it and came back in a few hours asking same question. About 400 beds to 1500 guests. Can’t cope with the demand just concerned about money and overcrowding. Food at this hotel is hit and miss. Ate out a few times whilst staying here. Felt like a canteen and was always hectic and staff were rude and not helpful. Would never offer drinks but offer other families drinks etc. Deposits us being polite and friendly with them. Kept clearing plates when we had barely finished. Felt rushed to eat. Food at snack bar was the best food to be had. Lots of choice. Only time we would really eat. They have pizzas, burgers, toasties, pastas, kebab, jacket potato, salads and fruits. Drinks were ok. Didn’t really drink much alcoholic stuff here. Sometimes drinks were flat and watery but didn’t expect much. Staff are extremely rude. I have never been so appalled. Lacked that friendly and welcoming feel. Most walked around with stone cold faces and couldn’t even crack a smile or remember their manners. Staff used to be so homely at this hotel and was a reason I chose to return here. But boy was I wrong. Can’t even engage In conversation. One man wanted to change the table cloths whilst I was eating and drinking. He came up and started pulling my table cloth without giving me a chance to move anything. No warning nothing didn’t even say can I just move this etc. Just pulled it resulting in my drink Going all down me. Then he just gave me the dirtiest look as if it was my fault. Also kicked out the room before check out time due to overcrowding and people waiting for a room. Check out was at 12 Pm we were still getting ready at 11am. We didn’t fly until 2 am. So not being able to keep the room on we was making the most of a shower etc. But couldn’t even do that. On check out wasn’t even asked if we enjoy our stay just checked we didn’t owed any money and told to give our key back. Was going to cut our wristband but told we don’t fly till late. Was told we can make use of curtesy showers just needed to ask for a towel. Came back later that day to get ready for the airport asked for a towel to be told no come back late we have none. Came back later still told no so just didn’t bother in the end. Room was only Cleaned twice our whole stay. Wasn’t even great cleaning. Sides weren’t wiped, balcony not sweeped and found previous guests socks kicked under to the side of the bed. Disgusting. Most people got towel art we just got our duvet folded over and slung on a bed and stained towels. Had to use same towels for 3/4 days drying them on the balcony. Asked for towels and not given any. Asked for loo roll same answer. Had to Knick some from the maids cart Thomas cook rep was no where to be seen the whole stay. Other company reps always there. No one to listen to complaints. Over all a nightmare hotel. Used to be so nice but let standards slip. Buildings are nice but the management have let this place down. I’ve been coming to marmaris and turkey since I was a wee girl. I even came 4 times last year. I enjoy this destination but this hotel has been the worst I have stayed in ever. I don’t have high standards by any means but as a consumer I expect my money to meet what I have payed for. I have stayed in self catering less stars than this hotel and have received better service and better facilities. This is by no means a four star hotel. I will return to marmaris but not to this hotel. Couldn’t wait to go home. Not worth the money. Pay more and stay by the beachfront. Much nicer.

We stayed here in early August, so a bit of a late review. Transfers were excellent, and we weren’t offered a room upgrade for £X which seems to be common. Our room (2 adults plus one 8 year old) was ‘ok’. Think Travelodge rather than premier inn and you’d be about right. Cleaning, however, was poor. We had a camp bed for the small one, which was a bit surprising (was expecting a sofa bed or a pull out), but she was happy enough. The staff are absolutely wonderful and friendly, especially the YOLO people, the restaurant staff and the bar staff in the pool area. To be honest, we went on this holiday for my daughter, and if it had been just us two we would’ve left after a couple of days, but she loved it. There are obviously some disappointed visitors, but it really isn’t necessary to swear and yell at the reception staff. Saw this almost every day. The sunbeds problem is obviously massive. Fortunately we didn’t want them, but out of interest I went down early one morning to find people had been sleeping on them overnight. I can’t understand the complaints about staff removing towels, it is clearly signed (and totally reasonable) that if sunbeds are found unoccupied before 8am towels will be removed. Lots were reserved by people who then cleared off to the beach for the whole day. The whole place feels massively cramped, I understand they recently built a new block but due to space issues couldn’t extend the ‘living’ area due to constrictions from surrounding buildings. Unlike many people I loved the call to prayer from the neighbouring mosque! There is loud music most of the time, so difficult to relax. Despite what the adverts say there are no lifeguards at all, although ancillary staff do their best if they see something dangerous. Slides are only open for about 2 hours a day. There’s a nice local kids playground/adult gym outside, just turn right, right and right again. Lots of heavy drinking going on from early doors, there was a fight outside our room one night. Food is ‘ok’ but very repetitive. The on site shop is massively expensive for many things, but there are a couple of supermarkets within 5 minutes walk. There is a taxi rank outside, and from experience they are friendly and honest and offer fixed prices. Overall, if you could transfer the staff to a nice hotel I’d go, but I wouldn’t go here again.

Going with family that had been before several times thought this was going to be a great hotel but far from it. First of all I cannot believe the amount of people that had to pay for upgrade on rooms straight off including us. Gave up 2 rooms for one family room and still had to pay for the privilege which put us at the back of the hotel with noise from the bars and restaurants. Sunbeds were an issue for people but not for us as we were down on ours at 5am. Entertainment good restaurant food great along with the staff. But the staff behind the bar were horrible and arrogant as well as the staff in reception no help what so ever all they wanted to do is take money from us for pool towels in which we were entitle to and also tried to charge us for a safe at end of holiday and we had already paid for it on day one !!! So we will never ever be going back there !!!