Spring Hotel Bitacora

The hotel met our expectations on many levels and we enjoyed our second stay here. We had a lovely holiday and found the staff extremely helpful and pleasant. They go out of their way to make you welcome. The hotel is clean, rooms are spacious and well maintained. The location of the hotel is excellent. There is one main negative, the food! The food is very repetitive but our main gripe is that it’s COLD, ALWAYS COLD. Turn the hot plates up. The restaurant staff are overworked, there is simply not enough of them. It’s take a long time to be served drinks in the evening and you have to pile up your used plates at the end of the table and eat around them. They simply don’t have enough time to collect them. Over a 7 night stay our plates were collected once whilst we were still at the table. This is by no means a reflection on the overworked staff who were very pleasant. This is a management issue. You need more staff!! If the Bitacora can sort the restaurant out then they will be on to a winner, if not guests like us will dwindle. Such a shame.

Excellent hotel and location, the new year gala meal was absolutely fantastic and entertainment was excellent with staff putting on foam, Pink and white parties and really put on the razzmatazz on New Year’s Eve! Booking direct with the hotel to get the pink band AI is worth it, you get hammered for extras otherwise and better off in another hotel in my opinion. For example: Non direct booked AI get blue bands, a Bombay sapphire and Fevertree is classed as a “premium” drink and costs an extra +|-€4.50. At the pool bar, the snack bar closes at 13:00 to 15:00 and the food area is free for Pink bands, you get a sit down meal with better quality food, we were not told this on arrival. Blue bands can pay between €6 - €10 for the privilege for a plate of food but it’s not worth the extra money in my opinion. You also have to keep an eye on the drinks, even with a pink band, we were being fobbed off with local cheap stuff, there is only Estrella on tap also! There seemed to be the usual sun bed dance with the same old faces out at 06:00 with their blankets to get a space, what a joke. There were loads of seats empty with towels etc on them all day and hotel could do more to clamp down in my opinion. This spoiled it a bit for me!! The rooms are noisy but it’s more the people being noisy at 03:00am in the corridors that sticks in my mind but that’s not the hotels fault - maybe need some silence signs for the arrogant amongst us. Food did go downhill dramatically on the 1st of January, I am not fussy and even I was struggling to find something to eat, not even a children’s section at lunch time. I might sound picky but we will be back but a few tweaks could make it just that bit better and hope my next review is 10/10!

We have just returned home Wow is all I can say !!! Defo recommend What a beautiful clean , friendly hotel The staff are amazing and all happy to help . The entertainment staff Are the best They work hard and defo go above and beyond Thankyou so much for a fabulous Xmas holiday Hope to return again soon X