Hotel Villa Cortes

I have stayed here often. In fact 2 weeks ago. And I noticed the lack of service which was once perfect. The rooms are as always very comfortable and unlike most other hotels where all rooms are very similar. However my room both this time and the prev ious time were never cleaned until mid afternoon which meant napping in the afternoon was all about whether the room had been done or not. Despite being a returning guest there was no fruit in the room, neither is there a tea maker, and it isn’t easy to plug in a telephone or 2 devices at once. The pool ( which by 9 o clock is already ‘booked ‘ by various objects left on the loungers) has a bar area which doesn’t open until 11 and is only serviced by one member of staff. Neither is there service around the pool which one would expect from a hotel of this standing. The beach area is also public. There is a restaurant which is also understaffed. In the evening on half board there is the main dining area which is ‘adequate’ but no more. Breakfast remains the best part of the food service served inside or outside in a bright courtyard. Even then it is noticeable the lack of staff. By the way a new toaster wouldn’t go amiss!! Nothing to fault on the grounds and decor. It really is a treat to walk around this beautifully thought out exterior. However please pull your socks up before we try new pastures

We booked the hotel looking at the reviews online and were very excited about our visit. While we were looking forward to a 5 star hotel treatment and service, we were very disappointed to see how our room was made, torn and not ironed bedsheet and pillow covers (pic of bedsheet and pillow cover with a hole). Also there were not any hand towels and only 2 bath towels provided during the second day house keeping while there are 3 of us. They should be ashamed of calling themselves as a 5 star hotel. Even after complaining the staff about it no one came to change the bedsheet and covers let alone any compensation. Sorry, but I wouldn’t recommend this hotel to anyone. Also, I am forced to believe it may well be a racial discrimination as we are of Indian origin. Really disappointed!!

A lovely hotel, very traditional and very quiet. The staff all seem really happy working here, they're all very helpful and pleasant. The hotel is one of the quietest I've ever stayed in which makes a very relaxing holiday. Breakfast is great, the only downside is the wifi. I don't understand that in today's world that you can go to a hotel like this and not have a wifi connection. Apart from the wifi everything else was great.