Royal Sun Suites - Half Board

Really great stay for October half term, staff were very welcoming and the room although a bit dated, was very spacious and comfortable. Great terrace and sea views. We were B & B, breakfast was great, again with fantastic views from outside eating area. Pool area was great, plenty of sun beds and good quality food and drinks available through the day.

Second time visiting this hotel as a family of four, we decided to book again as we really needed a relaxing holiday and first time round it ticked all the boxes. Second time round it didn’t!! On arrival late in the evening we were checked in and given very little information but headed to our room only to be met with a sewage smell in the room. We immediately contacted reception and they said they would send someone to sort it. We headed to the restaurant to grab some food and what a disaster ! It was BBQ themed and my daughter and I opted for a piece of chicken . Big mistake as my chicken was raw. I couldn’t quite believe it and called the waitress over. She quickly took the plate away and asked me if I wanted another piece!! No thanks, I was feeling so ill already ! She avoided our table for the rest of the meal. On leaving I asked her if she showed the chicken to the chef and she replied yes, but he said you were the only one who had complained!!! How many people did he want to poison ? I told reception the following morning, and they assured me it would be looked into and I would hear back in due course, I’m still waiting!! Back to the sewage smell, got back to the room after the poisonous dinner and the sewage smell was still there! Contacted reception again only to be told they had no one available to sort it out until the next morning at 7am. Please I’m on holiday and I’m not getting up at 7am to let a workman in !!! It did get sorted the next day, although we had to put up with it all night. Breakfast was acceptable in the morning, although the egg chef is very busy and there can be a long wait, fresh orange juice and prosecco are a nice touch. Dinner however is a different matter, they really don’t cater for kids , and as I don’t eat red meat or fish it was a struggle to find something . On one occasion there was nothing we could eat, I said to the chef and he reluctantly made us a pizza , we were very grateful for it , however one pizza between 4 and chips were unavailable that night, so glad we had a kitchen in the room. However for the price I had paid for half board, it really was not value for money. We did eat in the Aqua restaurant and it was very good and the staff were on a different level. The bar area is damp and miserable and not the type of place you want to sit in when you are on holidays, the entertainment is also terrible. The hotel is situated on an elevated site with the most spectacular views, and the apartments are large, clean and comfortable with fantastic furnished balconies . It’s a bit of a walk down to the harbour and town but the taxis are great and very reasonable. Overall the hotel is not as good as it was on our last visit 3years ago, staff were friendlier and the hotel was generally run better.