Arenas Del Mar

Firstly, we have never given a hotel such a poor rating and normally just comment on the items that future quests might find helpful so this is a first! We were looking for a compact quiet hotel with a beachfront location and with good reviews. The positives are; The reception staff were efficient and polite and a good start was the refreshing drink on arrival. Our room was on a low floor as requested with a mountain view which turned out to be facing the carpark. The room was a junior suite and was of an acceptable size and the furnishings were nice but not very clean and the bath area looked tired. The shower was over the bath and the toilet had a bidet which my wife likes. The area around the only pool is small but there appeared to be ample loungers. The Negatives are; All rooms are off the main foyer with the piano bar in the middle. This is very noisey in the evening when everyine is drinking and talking in the bar and when they go to their rooms, you can hear all the talking and doors banging. Pool Bar/Area - We waited 10 mins for a drink and we were the only people at the bar. Once we received our drink the wine and cava was disgusting and warm. The snax where sitting in the sun, ok, they were covered but the sandwiches looked as though they had been yesterday an the corners were curled. Although we were AI the snax were only free between 10.30am - 1pm, anyother time they are chargeable. The pool towels are collected from the spa, however, if you are not down before 10am you will not get fresh towels until after lunctime. Pool towels can only be changed every 4 days! When we were there the weather was overcast so we decided to use the inside pool to be told there was a charge of e15 each for 2 hours! The pool and sunbeds face onto the sea but you could not really see it beacuse of the filthy glass partition which separtated the area Food - The first evening the salad bar looked a bit dried up and the choice of main course was fish or steak. I had the steak which was very tough my wife had the fish which was overcooked so she eventually ate a plate of chips. At breakfast the cold buffet looked as if it was not cleared from the evening dinner before and the hot food was the usual buffet. My wife waited for a time to ask for a hard egg to be told by staff to wait a minute until they had finished talking and laughing with each other. Eventually she was served with no apology. Drink - the wine was warm the cava was dark and both tasted awful. Lunch was no better with poor quality and little choice. Staff - they were rude, ignoring you and chatted to each other, when we got served the drink woud be banged onto the counter, no smile, or greeting. We eventually got chatting to other people who had similar experiences and some worse. we had been told that one couple had been on upper floors and their room had not been cleaned for 4 days, the lift had been broken for one week and when they complained they received a free bottle of the cheap cava. Our room was poorly cleaned with streaks of the mop on the floor and work surfaces sticky. We decided to complain to the Rep (which was afirst for us) as we wanted to enjoy our holiday. The Rep was great, she listedned to our complaints and concerns and eventually said that she had had similar ones from others and if she could find us an altrnative hotel would we like to move. We decided it would be best to move and we did later on that day.

This hotel is an amazing place to stay! All the staff are very friendly from the moment you check in to the minute you leave. Food is very good and the chefs are great fun. A special mention to Fabio (animation), Maria & Christian on the bar, all reception staff, Nani, Nelson and Isobel in the restaurant, you are all a credit to this hotel!!! We are already looking forward to our next visit in May. Keep up the good work! 👍 Culo de gato 😆

I stayed here back in the summer with a friend. On arrival it looks like a multi storey car park in the middle of no where. When you get inside and to your room you can hear people on the ground floor talking due to it being completely open plan. The way the hotel is set out resembles a prison. Welcome to Wentworth springs to mind. It’s a fair walk into the nearest town and that has nothing to offer and everything closes at 11 so if you are a bit peckish hard luck it’s bed time. The food on offer is pretty standard. Tasteless and swimming in its own grease. Probably better off getting a packet of crisps out of the vending machine. Luckily I was taking someone else’s place so only had to pay for a name change. If your looking to explore Tenerife this is not the place to stay.