Melia Jardines del Teide

First of all I would like to thank the hotel for accommodating me and my partner at 2am after we had decided to leave our initial hotel due to it‘s horrendous state. For that I am grateful. Upon walking in to the lobby you are greeted by fantastic interior design and architecture, if you’re after chic settings for ones instagram pictures, then this place is perfect. I haven’t been able to put my finger on the exact smell within the lobby but it is most definitely pleasant. As we were only B&B, I can only comment on breakfast, much like others have noted, the whole operation appears to be treading water, just barely keeping up with the turnover in tables. For a hotel that aims to cater for those looking for luxury, it was poor that we constantly had to ask for tea/coffee daily. An extra couple of staff members looked to be in need. The pool is large and at the time of staying, there were plenty of beds. The pool has a rubber-esque material around the perimeter of the pool, which is effective at reducing the likelihood of trips and slips. However, this appears to have discoloured over time, and while it is not “dirty” per-se, it is a bit of an eye sore. There is no poolside service for the mere mortals at the main pool, I believe that this may be different for those that have upgraded to level. Not once did I feel like I was missing out by not upgrading. However this is obviously highly subjective and down to personal preference. Our rooms were large and spacious, nicely decorated, the bathroom was a let down, in particular the makeshift shower which flooded the bathroom, this was the biggest let down of the rooms, there is space for a grand bathroom that would complete a gorgeous room. The shower head constantly dropped downwards, meaning one could only shower after finely balancing the head. The room was cleaned daily to a good standard, although on a couple of occasions the room cleaners would walk in at around 9am - 10am awaking us, a little more privacy would be appreciated. After the first time it became tiresome very quickly. The room was cleaned daily, the water was not replenished once, annoying but not the end of the world, but it is the fine margins that is holding this back. The location of the hotel is a good 20 minute walk from the centre of the action in Adeje, not once did this cause an issue, but for those with the young or elderly in their party, this may prove arduous. On the whole, this is a really good hotel, after paying £250.00 all in for 4 days/3 nights B&B, I was more than happy with what I received. Would I come again, without a shadow of a doubt. If the hotel can iron out a few service issues, it would be a very goof 4.5/5* hotel. At the moment, 3.5/4* is a fair assessment and is priced competitively in our experience.

Great experience, very good conditions and service, good food and very nice staff. The level breakfast is very good and the temperature of the water is very nice, a very good place to relax and refil energy.

The hotel has the potential to be very good but in my opinion, compared to other 4 plus hotels I’ve stayed at, did not meet my expectations. The rooms looked nice and were spacious however; the floors were very dirty and the beds were uncomfortable and hard. The air con did not seem to work well and maintenance teams came up twice to look at it and didn’t appear to do anything with it... it was clear that the air con was not efficient for the volume of the space. We were on the 7th floor and the quickest way to the pool was via 3 lifts. And with a 2 year old child and all your essentials, took a long time just to get down there. The pool was very large but the pool side was overcrowded and sun beds were positioned very close to each other with not much space to manoeuvre. The pool is not great for young children or non swimming children as the shallow part was mostly 1.6 metres going up to 2 metres. However, the baby pool was 0.5m deep but not very big. Meal times were disappointing as there were large queues waiting to be seated. The staff were clearly trying their best but the dining room was inadequate in size to accommodate the amount of people in the hotel and was also understaffed which constantly affected service. Tables were never set properly with things missing and plates were hardly ever removed as the waiters/ waitresses were too busy trying to set tables for waiting people. Drink orders were taken towards the end of your meal and sometimes Weren’t taken until you asked for them. The dining room was loud and overcrowded reminiscent of a school canteen. The food was hit and miss and usually cold and very repetitive. Show cooking offered good variety but was very slow with lots of people crowding the stations waiting. The bacon at breakfast was swimming in a pool of oil and very fatty. The nearest beach was around 800 metres down hill... and obviously harder getting back up in 30 degree heat with a small child and push chair. There were constant queues at the bars also, day and night and many frustrated people. This is not a 4* plus compared to the other 4 plus hotels I have stayed at.