Hotel Gran Tacande

We have been staying at the Gran Tacande for many years including one Christmas too. This year we found lots of points that were fabulous but also noticed some differences compared to other years we have visited which we did not like as much. The reception and check in process is brilliant, the staff are so attentive and welcoming, on arrival to our room lots of staff were on hand to explain the different facilities and services. The room was very comfortable and immaculately clean with all the comforts you would need, the coffee machine is great and pods are provided. Previously we have had to hire a kettle so this new service is really great. The electrics in our room did trip a few times which concerned me a little. As a family with a teenager the bathroom facilities are not ideal, for families with older children the bath in the middle of the room is not practical, the toilet in the room is also a little unpleasant too, the old lay out was much better. Loved the lighting in the room though and the USB ports on plug sockets as well as Bluetooth to the speakers in the room, the tech is very current, WiFi was mostly very good too. New pool area is beautiful and the infinity pool is lovely, the new tiles are much better as they do not heat up so you don’t burn your feet around the pool area. Entertainment was very good, team were enthusiastic and friendly although everything stops at 11pm so even a quite drink which would be nice is unavailable, the Azotea sunset bar closes at 11.30pm but staff seemed to want us to leave, understandably they want to get home! If you do not like early nights then this hotel isn’t great as we went out most nights if we wanted to stay out past 11pm. Music during meals is really lovely I must add. The food was good but it has been so much better in previous years! Paulo used to cook amazing pasta but now it is very bland since he has gone. The food was served in small dishes so it needed refilling often and our party often had to wait for dishes that we wanted to be refilled. Abundance of lovely fruit at breakfast and dinner and the desserts were lovely. On BBQ night there were no buns for the burgers which was a bit strange. In comparison to previous years the food was below our expectations this year and sometimes we did not enjoy our food as we always have before. The waiting staff are absolutely wonderful they are friendly, attentive and so helpful they really are a credit to the hotel! Thankyou to all the lovely waiting staff. All in all it is a wonderful hotel with some good points but we are rather on the fence with our experience this time and are not sure we will return next year like we always do.

Myself and my wife stayed here at the end of August 2019 for our 25th wedding anniversary. We did make the hotel aware of our celebration and they could not have been more welcoming. The staff were incredible and they are a big part of what makes this hotel so special. We stayed in a gold level room which gives you exclusive access to a top level area with daytime beds, an infinity pool and a private bar for complimentary drinks and snacks during the daytime. This upgrade makes the experience very special as the area is so quiet and the views stunning, but even without it you will have a fabulous time. The food was excellent both at breakfast and evening meal and the quality was such that there was no need to eat out. We found most of the evening entertainment to be of a high standard and the overall cleanliness of the hotel and rooms was excellent. What really made the holiday so special though was the staff who were so friendly and helpful. From room service right up to management level we could not fault them at all. We will definitely be back and would highly recommend the hotel to anyone considering it, couples or families alike.