Hotel Bahia Princess

We stayed at this wonderful hotel from 29/10/19 to 7/11/19 with our friends.. I emailed the hotel prior to our visit requesting rooms on same floor and they honoured my request by giving us lovely rooms next to each other 343 and 344 with gorgeous views (thank you) The rooms are very spacious with great air con free safe fresh water everyday and beach towels and tea and coffee making facilities!! The room was cleaned everyday by the cleaning team and fresh towels too!! The bathrooms are bright and airy with the best shower EVER!! I do think that a hand rail and slip mat is needed in the bathroom as it’s a bit awkward. The hotel is absolutely gorgeous with a huge reception and lobby bar and three pools set over two levels! There are lots of steps but there are lifts (it did take us 2 days to find the one down to the restaurant) the hotel is spotless. The restaurant is great especially the staff very friendly and helpful!! The food is very good here lots of choice for breakfast and dinner love the steaks and the omelettes in the morning (the omelette chef is so lovely and hilarious) you definitely won’t starve here.. the animation team are superb and go above and beyond to keep you entertained with activities throughout the day and night. They have two acts a night which is great however some were a bit crap (the Micheal Jackson was just weird and the fashion show had no place in the evening) I know your not going to get west end shows but maybe just have one really good act instead of two poor ones.. There are lots of sun beds and umbrellas however the beds are so uncomfortable ( you can’t sit up to read) and the umbrellas are fixed so you can’t move them to shade you.. you have to ask the people in front to put there up so you can get sone shade!!! The staff in the hotel are by far the best always happy and friendly and willing to help you.. Would highly recommend this hotel and we will be returning in the future. Thank you so much for making our holiday so fabulous Bahia Princess. Gail and Ray Witkiss

I always aim to leave a 5* review but based on some almost comical events we are grading it as a 4*. Agree with many of the positives regarding the room, cleanliness, staff, evening dining, entertainment and location. I deducted a star as: 1) The bed was actually wet, yes wet, with an obvious stain on the sheet on our first night. We advised reception and they quickly sent someone to change all of the bed clothes. The hotel told us next day that it may have been a leak from the aircon! Anyway, a bottle of wine was left in the room as an apology. 2) We booked a late check out for our last day, we went back to our room at about 12.00h but the door keys wouldn't work. The young man on reception said that he would reset the keys for us but first we had to settle our bill. It must have looked like a scene from Fawlty Towers as we were explaining that we had booked a late check out and in any case our money and cards were in the room. The word proceedure was quoted at us at leat 5 times. The stand off continued until he agreed to reset our cards but insisted that we must come back to settle the account. We didn't go straight back but instead emailed the hotel advising what had just happened. When we checked out, the reception staff were aware of our email and apologised , even the customer service manager came down to see us with his personal apology and a comment that they would step up the training of the individual concerned. 3) The breakfasts were not to the standard of the evening meals, sometimes the baked beans, scrambled eggs and sausages were cold and the ends of the bacon (kept warm under a hot lamp) were inedible. This is a good hotel and we really enjoyed the stay. I think 2 of the reasons for not giving 5* were just odd and with an improvement on the breakfasts it would have got there