TUI SUNEO Victoria Playa

My partner and I visited this hoktek for a week in October with our 1year old son. We had a fantastic time here. The staff were fantastic, so pleasant and friendly. The SuneoClub staff and tui kids club staff were fantastic, really made an effort with the kids. The hotel has 2 well equipped play areas as well as 2 pools and a splash pool, plenty to do. The food was beautiful, we never had a bad meal. There was something for everyone. The range of all inclusive drinks was great and the cocktails were beautiful, but there cost an additional 2. 50 euro. Well worth it though. The hotel is a stones throw to the beach. I can't put into words how beautiful the island is. I would absolutely reccomened this hotel and will be returning. We had a fantastic time, please don't listen to the poor reviews, this place is great. I fear that some book this hotel (being a 3*) expecting a 5*. Its definitely not 5* luxury, but it's definitely 5*service. Thanks for the best holiday.

When we arrived at Stil Playa we were prepared for a three/two star service. However the TUI reps were fantastic as were the Soleo staff and waiting staff in the dining room. Their attention to customer service was second to none. Sadly the kitchen staff and those in reception were quite indifferent to providing a service. In the dining area was a "chef" serving various freshly cooked items. In this area there was a selection of pizzas such as pepperoni and other meat based pizzas. Being a vegetarian I was pleased to notice the option of a margarita, sadly by the time I had collected a plate it had gone. When I inquired as to the availability of any further margaritas I was told all of their pizzas were only meat based. This was a lie as my partner had already collected her meat free cheese and tomato pizza. A similar event occurred when I noticed a cheese and tomato baguette in the pool bar. The kitchen staff began to clear away the food and when I asked if I could have one he shook his head and pointed at his watch. The pool bar as detailed in the paperwork closed at 16.00hrs, although I asked at 15.30. The receptionist stated that the pool bar closed earlier at the end of the season, however the illuminated noticed was still stating the pool bar stayed open until 16.00. Such a shame when the TUI/Soleo staff were so good only to be let down by the kitchen staff. I would personally allocate five stars to TUI/Soleo personnel and one for the kitchen staff.

This was my 2nd visit to this hotel as a wheelchair user the adapted rooms are great plenty of hand rails around the shower and toilet and a nice big balcony plenty of room for the wheelchair .The rooms are comfortable with air conditioning a TV and free WiFi throughout the hotel. The food is very good plenty of choice. The tui rep Laura was very helpful and attentive to all our needs anything we wanted to know she got on to it straight away .There is plenty to do games around the pool if you want to get involved with Luke and Claudia and that was good fun the pool is nice and big with a hoist to get in and out but unfortunately the weight limit was 100kg so I was to heavy to use it but apart from that it's a great pool area .you can get snacks around the pool if you don't fancy lunch aswell .Even tho I wasn't traveling with children the kids club is available Molly and Sarah are genuinely great with the kids !! The evening entertainment was good with quizzes karaoke cabaret and some guests acts with Abby and Alex leading the way again if you want to get involved and I did lol 👍 The resort is very quiet but the beach in lovely and the are ramps so even in a wheelchair you can get right onto the beach and I loved that. Overall I had a great holiday and can't wait to go back in fact I have already book for next year !!!