Occidental Menorca

Loved our stay at this Hotel. My young Grandchildren still haven’t stopped talking about the holiday ages 8ys and 4yrs the Hotel was perfect for them with lots going on an plenty of variety. Numerous pools to choose from with pool wardens on duty too. The rooms were average for my husband and I as we had a double room but the family room our daughter and son in law had was great. Separate room for the kids with a WC/Shower with connecting door to parents room. Very good size. Food at the Hotel was exceptionally good and we were all inclusive. Lovely little resort with nice beach and a few shops and restaurants. Not to far from the airport and within local bus distance for a visit to Mahon. Very reasonable price. Highly recommended.

We stayed at the Occidental Menorca for one week at the start of October. LOCATION For us, ideal. Travelling with a young child (10 months) we wanted to avoid a long transfer and, at around 30mins, ours was ideal. The hotel is located in Punta Prima, around 3mins walk downhill to the beach/seafront which is very pleasant but at €5.50 per sunbed, a little steep unless you bring your own towel/parasol. Punta Prima itself doesn't seem to have much going on although we did visit out of season and we didn't explore a huge amount. SERVICE A strong point for the hotel. A couple of examples to illustrate - when we arrived in our room, the screen for the AC unit was broken and unreadable. An engineer arrived within 30min of notifying reception and the screen was replaced within 10mins. The reception staff were all well-mannered and eager to help. The lady who ran the soft play/kids club was lovely and Georgia at the customer service desk was exceptional. FACILITIES The hotel is essentially split into two areas - the main hotel and the kids/family area, which is just across a small local-access road. I think this works very well as the two areas are far enough apart to feel separate but no far apart as to be inconvenient. The kids area has a soft play, cafe/bar, pool and small playground. The main area has two pools, pool bar and gym. Worth noting that things seemed to be shutting down when we visited. The cafe/bar in the kids area was closed and the soft play only opened on request. It also seemed as if the pool bar kitchen closed and the main restaurant kitchen was being used. Considering how quiet the whole hotel was we didn't think this was unreasonable. FOOD We found the food to be really hit-and-miss. Some dishes were genuinely excellent (a large paella was cooked most nights and was always top drawer and on a couple of nights there was a chocolate cake on offer - very plain-looking but absolutely outstanding) but some wouldn't be out of place in a 2-star hotel (the chips for example, often under-done and limp - how do you get chips wrong??). The choice was generally good, with a loose theme most nights. We did have some trouble identifying potential allergens with food often unlabeled or labelled incorrectly - although staff were happy to investigate on our behalf. However, our overall impression of the food was very much positive and we did not experience issues with flies - the odd one here and there but never enough to cause a nuisance. OVERALL In summary, we enjoyed our stay at the Occidental. The hotel is not far off being a high four or even five star, it just lacks the occasional attention to detail and a bit of TLC.