Insotel Punta Prima Resort and Spa

Champagne in Dirty glass ( Original room 4111 to 1602)    We weren't  looking for faults, they just fell on our lap.  bare that in mind while you continue to read.... We were in happy bubble at airport and our flight with TUI 10/10 customer service from our Air hostesses. Our transport was ready even though, there was flight delay. We arrived room wasn't ready. fair enough I understand having worked for 10 dedicated years as receptionist / head receptionist. We got our room around 2.30pm and then it all went like dominos and our bubble was well and truly Burst! We needed this holiday so badly, my partner working away for 8 months/ house move, even still packing few hours before our flight. we were well and truly ready for 7 days VIP ha we didn't even get close to that, for the first few days.  Refused room move because the rooms aviable were more expensive and then being told there no rooms. Though I seen few empty ones during the 2 days. I stated to lady at receptionist, so its this room or nothing, The silence was the answer. There was a shower area / bathroom issue visible to the eyes mile away and lovely experience during showering! My advise is, don't ring the desk! The thai receptionist will not inform any information, leaving the blond long hair  young lady completly oblivious to my return and wishing room move. once seen the blond young lady dealing with me 2 other receptionists start to hover over our conversation! Humilitated indeed for complaining. Training in taking complains is highly recomended. ( take the guest aside or site with  guest on a 1 too 1. It is not show and also like to state after my complaint, the lovely blond girl went back office to speak to manager. I was once again humilated as the thai girl was howling laughing behind the desk with the very short hair blond lady! Not very professional! The reception desk, dont even bother you will stress yourself out blue and cry! Its a wall between the receptionist and the back office! don't even get me started on taking our luggage to the room, which felt miles away from the reception desk! On the Hottest day! Also later on the week to witness an elderly couple dragging there heavy luggage past 1600 rooms! to the gentle man that stopped his buggy jumped Out, ran towards them and took all there luggage. I truly applaud your kindness! lack off care and commen sense from the desk! We were also told by the thai lady book our restaraunt tables next again day during check in (she clearly was aware it was all fully booked) So we went, to then be told fully booked! That was the final straw for my partner, trust me he is never 1 to complain does not like conflict but the lack off Every thing got to him too! For everybody if you are unhappy. Go to your holiday rep, Bianca  saved our stay she is an absolute Angel of life saver! sadly I never got to meet her but her and my partner had chat and look at that.... a room move to a much cleaner, nicer bathroom and we finally did not feel dirty!  thank you Bianca from TUI am going on TUI to email them! I hope you get something like an award or something for all your hard work and excellent customer service, you were with us each step. Made sure you kept the positive ball rolling. your comunications with my partner was 10/10 even when everything was sorted, Bianca called  next again day just make sure we did move rooms and that the porter did take our luggage to the new room. I love excellent service😊 and she even maniged to get us in 2 off restaurants!  Sadly Italian one was one of the worst customer services I have ever experienced and witnessed from 1 waiter. Made me so sad. Dominic the restaraunt manager next again day 10/10 professional, lovely manager and I wasn't the only 1 that had said something, thank goodness because it did start to feel like we were one of these couple that just complain but seriously we were anything but wanting too! My partner just paid huge amount money for a holiday that turned into nightmare! We did not ask or wish this it all it just fell on our laps ;( we were very unlucky! The resort absolutly beautiful and clean. The views are spectacular. Our day time bar staff at pool area are all so lovely and smiley and always so happy to serve and see everybody. All you can eat ice cream 10am -6pm ;) All drinks from my partner Gins/beers/spirits etc 10-10 Juice/coffee 10-10 lots lovely sprite & coca cola Food 8-10 so much choice but the let down was the flies so not do much choice. Mexican restaraunt evening time friday 06/09/19 Customer service, food and the beautiful  views 10-10 Excellent! Thank you! Customer service restored. Menorca beach 1 million -10... 5 mins walk to the beautiful beach. very quiet, tranquil strip with few lovely restaraunt and shops. So Clean, beautiful, gorgeous beach/ocean and felt completly safe. We left our stuff on the Sandy beach, went for swim in ocean around an 1 hour or so.  we returned and everything was still there, Our mobiles and pennies. I love Menorca and will definitly return again but not to resort ofcourse. All Animation team 10-10 really good and professional, Sophia was such lovely young bright lady. Will state the manager of hotel did rectify the issues in the end. kindly thank you for your kind thoughtful gifts and 2 letters but sadly the damage it was beyond done. we lost 3 days out of 7 and then there was hiccup at Italian restaraunt on the Thursday so it was all up hill on Wednesday finally. Then another slap next again day. We could not wait to get home, never in our 16 years traveling around the globe have we wanted to get home so badly! We came back exhausted and sad! Was our first holiday in 3 years and it was gift from my partner to me for my birthday. That Made me sad his pennies to nightmare holiday. We're not celebrities, if we were it would of been the first flight out on day 1. Also like to state this is definitly family resort and not for couples or people that are sensitive to noise. Wrongly advertised! We just got unlucky on our holiday. Not every one will experience the same experience, the hotel will proceed. But bare in mind you are robbing people of there happyness, sometimes! Try and get the porters with the buggies to take all bags to room. If you have early flight, Book breakfast day prior. Whopping £20 deposit each for towel! Also then tax charge, we got charged £61 so have even more pennies ready at check in.

Excellent venue, room spacious, cleanliness of the room first class, amenities at Putnam Prima couldn’t be faulted. Grandparents, children and grandchildren had a fabulous time, the restaurant which was buffet style couldn’t be faulted, quality of food and staff attention to detail was a credit to the hotel. The Mexican and Italian themed restaurants again were spot on. The entertainment staff were always friendly throughout the day encouraging you to take part in activities that they were putting on. The children’s earlier entertainment (8.30pm) was always well received and the later show (9.30pm) again the staff were so professional. Brilliant.