Insotel Punta Prima Prestige Suites And Spa

We travelled mid September for a 7 night break as a family of 3, couple with a toddler, and had a very enjoyable time. We’ve been on a few of these types of holidays so are certainly not one of the feather pillows/turndown service/butlers on call expectations from a “5 star” brigade 5 stars on an AI Med hol is not the same as 5 stars at the Ritz or in Dubai and if that’s what you’re expecting you need to give your head a wobble. Anyway, on with the review. Flew from Manchester with a 6am takeoff, flight very good, transfer quick and efficient at about 20 mins. Check in was a bit of a nightmare as there was a full coach for the hotel and the little uns buggy was last off the bus hence we were last in the queue, and we’re kept waiting about an hour for check in. Had read the reviews so knew there was gonna be a tourist tax as well as a charge for the safe and deposits for towels and had planned for this. Tax €60, towels €50 (refunded on departure) safe €28 (€10 refunded) Tui reps as always a waste of space, never their when you need them and only interested in selling excursions when they are. We’ve learned to give our gem a wide berth. Had emailed and requested a room close to bar/restaurants following advice from Dawn’s review and that’s what we got. Room 3309 is a 30 second walk from the main bar, ground floor with a terrace and perfect location for us. Rooms in much need of updating regarding furniture, bathroom and especially mattresses which were rock hard. 2 separate Pool areas one at the top of the hill and one at the bottom. South (bottom) pool is a lot livelier with music, pool aerobics etc and is a lot busier. North pool much quieter, more relaxed and a much friendlier feel especially round the kids pool and that’s where we spent most of our days. Managed to book both restaurants in the week and food generally good if s little repetitive. Kids disco and entertainment is top notch, best we’ve seen and the shows after pretty good also. We both immensely enjoyed the resort and our little one loved it so I think we might break all traditions and go back.

So we booked through TUI for 11 nights AI, we booked in March for holiday in September. We specifically requested a balcony room and not a terrace as we had had previous bad experiences of terrace rooms. We paid for superior 1 bed apt. When we arrived we were informed that due to a ‘technical issue’ we would not be able to check into our room and were informed they would put us into a temporary basic room for 24 hours and would move us after that. This technical issue transpired that the hotel had double booked not only us but 9 other bookings. This is not what you expect from booking through a package holiday company. This was our first impression and left a taint on our whole holiday. We had to live out of our suitcase and couldn’t relax for the first two days of our holiday, when we did eventually get our room (29 hours after arriving in Menorca) we were given a terrace which we had specifically said we did not want, although we had paid for superior room it was missing the bathrobes and slippers, had a kettle but we had to buy our own coffee and milk, the front door did not shut properly and even tho maintenance came out I still could not manage to shut the stiff door, the shower leaked so badly that we had to stuff towels round the shower. Room number 2515. The hotel for our inconvenience offered a free excursion (we did take this), they also offered water in our rooms (it’s an AI hotel so this is free anyway), a spa voucher (which we never got) and a meal in their ‘Prestige’ buffet restaurant which we were told was booked for the Sunday at 7pm, however when we arrived we were made to feel awful as they knew nothing of us being there, it was embarrassing. This is all such a shame as this could have been a great stay and a lovely hotel. The staff in main buffet and the food was great. The pools are lovely. Unfortunately however although we have made the best of a bad situation we cannot wait to fly home. My advice, just cos you’ve booked a holiday with a very reputable agent don’t be surprised if your room is double booked so the hotel can make as much profit without thinking twice about the impact on their customers!