Lago Resort Menorca

A beautiful, well maintained, clean hotel with excellent staff and good food. We booked through Tui which worked out well with excellent transfers and good information via SMS throughout. They even pre-warned us of some neighbouring building work which turned out to be negligible and of no consequence. Useful things to know: 1. you can book the comfy sun beds via the website or at the poolside bar. 2. Half board allows you four meals at selected restaurants that ring the harbour front but it restricts you to a set menu at each place - so it's worth checking them out before committing yourself. The buffet at the hotel is so good anyway!

I have recently returned from three nights at this hotel. I travelled on my own and the hotel is in a perfect location as it is right next to the beach and over looking the marina which has lots of shops, restaurants and bars. The hotel upgraded me to a suite which was lovely. Breakfast is great with a wide variety of choice. The DJ played some nice chill out, Jazzy and soulful tunes by the pool and I had some great cocktails from the pool bar. The Spa was really nice and the Spa staff were very friendly. I enjoyed a Pilates class which was free and paid for two treatments (reflexology and facial). The Reception staff were friendly enough but from my observation and experience, they seemed selective on how helpful they were and how much information they shared with certain guests. For example, I had a couple of hours to wait to check in as I had arrived early and was told I could wait inside or outside. I had to ask if I could leave my luggage and a few other questions whereas the couple in front of me who were in a similar situation were asked if they would like to leave their luggage and told where the bar was etc ! The hotel should monitor and review their practices to ensure that all guests feel welcomed and informed ! The daily cleaning of my room should have been better in my opinion and as far as I could tell my bed was just about made and towels folded and that was basically it ! I swept the bathroom floor myself on one occasion as there was long hair on floor which was not even mine ! I am not sure if it was the same cleaner every day but management may like to inspect occasionally to ensure that all rooms are cleaned to the standard they would expect. Overall, I enjoyed my stay in this hotel and this was due to all the positive points I mentioned above.

Today is our leaving day which makes me so sad. This is the best hotel where I have ever been. Personal is so kind, food amazing, beautiful rooms and pool.. We enjoyed everything. Definitely want to come back. Thank you so much!