Hotel Pula Suites

This hotel has the potential to be great. Lovely quiet location, large, well equipped rooms and a la carte restaurants. Sadly, for a 5* hotel, it has some serious issues. Firstly, I observed some really bad practices in the food areas: Waiting staff whilst handling plates of food and cutlery stroking local cats; Bar staff adding ice to drinks with their hands; Undercooked meat served (my husband was ill as a result!); A severe infestation of wasps near the outdoor eating area, which was particularly bad at breakfast time; Food at the buffet, which was meant to be hot, was tepid, and no staff were seen checking the temperature or replenishing it. These are basic things that should not happen at any hotel let alone one of this grade. Secondly, during the week that we stayed, an American gentleman, who was not a guest of the hotel, but apparently lives at the nearby golf complex, would practice what I can only call "alternative " therapies on participants who would come and lie in a row round the pool. Again, I do not think that all of these people were staying at the hotel. The American guy would then proceed to wiggle his hands in a weird fashion at the side of people's heads whilst jiggling around to something he was listening to on a personal mp3 player. The participants, who numbered 10-15, would lie in a relaxed position on the sun beds. This was highly distracting, and several other guests commented on how this was not appropriate in a public area. If someone wishes to perform, what I consider to be a practice without medical substantiation, they should surely do this in private. We asked the hotel to ensure that these occurrences ( which happened most afternoons) be moved to somewhere else. This happened for one day , but on the next evening they all gathered again for a meal in the courtyard and the same sideshow ensued, then it moved to the inside bar, so it was difficult to get away from. When challenged, the hotel said they could not do anything about this. However, I think they have every right to prevent this, especially as other guests also complained about it. Sadly, it seems, the revenue that this person brings to the hotel, colours the management's judgement.

The hotel is beautiful, the pool area is lovely,the suites are large. Sadly our suite smelled very strongly of mould. Some of the employees in the bar and restaurant were incredibly rude. Others were very nice though, specifically the team at reception.