Hotel Pula Suites

Stayed here for 9 nights, fantastic hotel, staff & service. Food & service is amazing in the Pool Bar by Pep & all the other staff & the restaurant. Most nights are set menu with 5/6 starter & 5/6 main choices with 2 dessert choices, everything was delicious. Special mention to all of the excellent staff, but must mention Adrian on cocktails/bar & Manuel for entertainment value during drinks delivered, reception staff were excellent also. Nothing is a bother at this hotel. excellent service for everything. Rooms are spacious & cleaned everyday. Shower was the best. Would return again in a flash.

Just had a great week at Pula Suites. Felt like a real treat, the rooms are very spacious and well laid out with nice sized bathroom and bedroom. Also had a sea view from the front terrace. Whole place felt very quiet and relaxing and really had the sense of being a boutique hotel, with very few kids charging about (great as peace and quiet was what we were looking for!). Pool area was nice and no rush for beds and plenty available all day. We stayed half board, and unfortunately the Pool bar was quite expensive for food and drink (€16 for a sandwich) so would recommend all inclusive if you plan on spending pretty much the whole time at the hotel. Would recommend hiring a car (we were given one by Tui) as it is quite out the way and approx an hour drive from the airport. Quick drive to lovely beach called cala agulla (€5 to park all day). Service from restaurant staff was very good, food was best on buffet evenings (twice a week) where there was a lot more choice (particularly for vegetarians as only one choice available on the a la carte menu ). Otherwise food was OK, but not of a 5 star quality. Service from reception staff was exemplary and were always happy to help. Facilities are good, can hire bikes and its a leisurely cycle to a charming town called Arta approx 40 mins away. Can also hire tennis rackets and use the courts available. Golf course next door looked great, but found it quite pricey (€100+ in September inc. club rental) so didn’t play. Think its cheaper in july/august. Indoor spa could do with some work done to it, handrail a bit wobbly and generally looked slightly rough round the edges. Aircon in our room wasn’t great and so room smelt quite fusty. Live music 3x a week, playing covers of classics. Highlight was when the owner of the hotel played the drums! Gf and I got massages, €52/h which was a good discount from the hotel and very relaxing. Kettle available in rooms but tea and coffee on offer not great. TVs in rooms but only bbc 1 and 2 available in English, Netflix would be a good addition. Would definitely stay again!

Stayed at this hotel for a week. The location and setting was stunning onlooking the golf course and next to a tourist walkway called the 'Green Way' (a converted railway track walk for cyclists and walkers which goes both ways to either the town of Arta or Son Servera'. The size of the rooms was excellent, very spacious and rooms cleaned everyday. However, it's worth noting that the food needs improving here. Breakfast was typcial for all inclusives being buffet style however the pool side bar and evening meals (usually served a la carte unless on a buffet evening) were very hit and miss. The poolside bar had a terrible wasp problem as the bar/kitchen had open shutters. Flies were going all over the food here as it was being prepared and crawling all over the beer taps as the staff were serving drinks. The service from some of the waiters was very rude here also. As for the evening- a la carte menu, this needs totally revising. Food was described in a completely different way to how it arrived (e.g a starter advertised as a 'chicken salad', came served as two of the tiniest chicken drumsticks either side of a small salad), portions were small and a majority of the food arrived undercooked, so be prepared to go hungry or spend money elsewhere. Service worked in the way of being seated and then having waitors/waitresses come up to take your order (so not the typical buffet style all inclusive set up for dinner). Sometimes you could be waiting 40 minutes inbetween meals to get served your next dish even if you were seated/ ordered first. Waiters kept mixing up the orders too and coming around and asking you to repeat your order which was annoying as it was already written down on a ticket at your table once originally taken by the first waiter. It felt like they were trying to acheive fine dining for the evening meal but failing miserably. We tended to eat outside of the hotel because of this at a fabulous local restaurant called Binicanella. This was an authentic spanish, grillhouse where many of the locals went and never failed to disappoint with good portion sizes and delicious food. During our stay we also kept seeing rats very close to the reception area which was extremely offputting. The hotel bar however was lovely and very clean. Their is a young barman here has great customer service and nothing was too much trouble for him. This hotel has great potential but needs more attention to detail overall to improve.