Club Del Sol Aparthotel

We stayed here in two rooms, booked via booking as we flew BA. Was looking for a family hotel in port de pollensa. We booked the two luxury rooms both with large terraces including hot tubs and sun loungers over looking the sea for around £5500 for the two rooms! The photos online show the refurb to a high spec, however the reality is it’s just ok. Quite basic. Arrived to find our air con didn’t work, in the morning we found out all windows and doors have to completely shut as the sensors then allow it to work. We thought they were all shut, so the sensors are tempermental, this is a little frustrating when you want to on the terrace but have the air con on in the room, you essentially have to lock yourself out. The front doors to the rooms are very very old upvc with a normal lock on, so they don’t lock behind you, you have to lock them with the key. This key also has the air con card welded to it so you cannot leave a light or air con on when you leave the room. We found sticking a piece of card in the air con slot worked too, which we needed in a 45 degree heat wave because the air con was very slow to come on! The sofa bed in the living room had seen better days and sunk in the middle, I didn’t bother opening so toddler slept with us. It wasn’t very clean! Cleanliness is a big bug bear for us and it just wasn’t very clean. The cleaners worked 5 days and did surface cleaning, there were bugs in the kitchenette and bathroom that were there for the entire stay. The floors looked and felt dirty. Could be improved. The dirtiest part was our balcony, there was bird poo everywhere, we had to ask twice for it to be cleaned before they did it, however they failed to clean up the piles of it all around the hot tub, us subsequently we didn’t use the hot tub because didn’t fancy sitting face level with all the poo! Also a bit annoyed as we have young kids and don’t want them around all that. Didn’t use the terrace we paid for! Worst part was waking at 4am to a loud bang outside, only to find a man lurking in the dark stairway by our rooms, when we asked what he wanted he claimed to be the air con man and ran off, however when we told reception they said it couldn’t have been at that time. We slept with the dining chairs up against the door after that! The hotel is open from the road so anyone can access it easy and a lot of the old doors look like they have been forced open. Didn’t feel very secure and the last thing you want to find is a odd man smoking outside your room at 4am Finally, the pool areas are old and haven’t been refurbed by the looks of it, more bird poo around the pool and also in the baby pool. The breakfast was ok,what you would expect and a big selection. The breakfast room, reception and bar strangely are very clean and refurbed well. The spa is lovely and free, that’s the only thing that makes it the 4th star, everything else angles towards a 3 star. We stayed in block 4 by the pools, some of the other blocks are further and look in need of some care! Good for families, if I had paid a lot less it would be fine but £310 per night is extortionate for essentially a large balcony with a hot tub we didn’t use. I believe most of the other rooms are a lot cheaper. Booking.com falsely advertise what you get in the room, there wasn’t any water, PlayStation, chocolates, wine, champagne or cookies. Not even a mini bar or a free bottle of water. Wouldn’t go back as we usually stay in more upmarket hotels but overall kids enjoyed it!

This hotel is of an excellent standard. Rooms are clean and spacious with good selection of pools including a children's splash park which was great for us having a toddler. Rooms are spread out over several blocks but still not far from restaurant, pool or reception. I found all staff amazing and very knowledgeable. The hotel gardens are beautiful and very well maintained. Hotel location is a little far out from puerto Pollensa but there is a bus a stop right outside the hotel, left to Pollensa just 10 min bus ride and right to Alcudia a little longer maybe 20 mins. Hotel is in good location of you want to explore but if not you are too far from beach, shops and restaurants . This was not a problem for us as we like to be out and about. We hired bikes on site which was great as there is a lot of cycle tracks. Straight outside the hotel you have a rocky beach where all the kite surfers are, my toddler liked watching these. We stayed bed and breakfast paid £1700 for 2 adults and 1 child I think this is good value since we arrived 31st August which is still high peak. Breakfast was of a great standard and I often took some biscuits and cakes for later on when out and about for my toddler this didn't seem to be a problem. I would definitely recommend this hotel my only negative is the entertainment very cringey and of a low standard think this maybe due to budget.