TUI BLUE Rocador

My husband and I thoroughly enjoyed our fourth holiday at the Rocador Tui Blue in Cala D’Or just before it closed at the end of the season in late October. Whilst the location of the hotel itself could not be better, sitting as it does just a few steps up from the sandy beach of Cala Gran, an added attraction is that it is also located right at the edge of the village itself so that the local shops and excellent restaurants are easily walkable, thereby negating the need to hire a car. The lack of a car need not prevent guests from exploring other parts of beautiful Mallorca because the Tui reps, who are regularly available, can advise and arrange excursions to various parts of the island. For us, as far as the hotel itself is concerned, one of the most appealing things of all, is the quality of its entire staff whose friendly, obliging and can-do attitude is a great compliment to the management. As before, each day began with a warm greeting from José and Aίna as we entered the dining room for breakfast and there was always a smiling welcome from the various receptionists for whom nothing seemed to be too much trouble. In fact, not only José and Aina but also Michael (Assistant General Manager) as well as the Hotel Director himself (Mr Hajji), were seen regularly around different areas of the hotel, always stopping to greet guests and enquire whether they could be of assistance. As well as the ever-helpful staff in the dining room (Elena, Francisca, Daniela and Maria Jesús), those who were responsible for the café and pool bar (namely, Bernardino, Felisa and Jesús) were charming and well-organized at all times, never failing to smile and interact whenever they passed by, while the bar adjoining the main reception area was manned most efficiently by Bianca – and sometimes Jesús - both of whom looked after us beautifully most evenings, either before or after dinner - or sometimes both! Since the hotel was about to close for the winter, we felt that the overall demeanour of the staff was all the more commendable and most deserving of congratulations. We wish them all an enjoyable winter and look forward to being back with them again soon.

Booked this hotel because there was no mention of mobilty issues how wrong we were.It was a 204 stride walk & 2 different lifts to reach the restaurant only to find the dress code not complied with one guy in particular in what appeared to be the same blacl t/shirt black shorts & flip flops every night & greated by Jose like he was a long lost relative, food was plentiful but not top quality to my mind but waitress were first class as was our chambermaid (block 2 floor 5).Access to the beach was down a further 2 flights of stairs thankfully with hand rails followed by a further 11 steps of rough concrete with no support (i accept these were O/S the hotels control ])but anyone with restricted mobilty need to be aware.Lovely reps but avoid the bar I was charged 5.50 euro for a flat glass of cava Ipointed out the lack of fizz & was told simply I asked for cava & that was the bottle.Would I go again not at the price but if you are mobile then yes it could be ideal as they had a full programme of exercise & fitness with very good instructors &main town is literally on the door step,& before hotel says we should have mentioned mobility I did was was told I would have to make the best of it .Customer care I do not think so.