Grupotel Parc Natural and Spa

I travelled here with my daughter. We decided to go for the half board option for ease and we have been absolutely overwhelmed by the variation and exceptional level of food and service. The buffet changes each night and is accompanied by an a la carte menu that changes each evening also. I am from London and my husband and I dine out in many Michelin starred restaurants on a regular basis as often as we can and I can honestly say that the food served to us at this hotel is on par with them. The staff are very attentive, hospitable and very friendly and nothing is too much trouble. The rooms are a little dated but comfortable all the same. This minor flaw is outweighed by all of the above. We have had a lovely, relaxing stay here and I shall not hesitate to return. Thank you to all the staff and management that had made our stay so relaxing and enjoyable. It has far exceeded my expectations.

The hotel itself is charming, set on a blue-flag beach with clear warm water and soft golden sands. Architecturally different from the norm; not too large, not too small, with large airy public spaces and rooms, but it is the attention and warmth of the staff that make it ultra-special, a point that seems to be constantly repeated by TripAdvisor members, and which was one of the key factors in choosing this hotel for our Mallorcan vacation(as well as the food!) From the moment we arrived till the moment we (sadly) departed, the five-star friendliness and professionalism of the managers and staff will stay with us for a long time. The food is five-star too, with the usual quality buffet offerings to cater to every nationalities’ tastes, as well as an interesting a la carte option for dinner every night, with a choice of fish meat and vegetarian. The Mallorcan wines on offer from the restaurant were excellent and very reasonably priced, as were the drinks in the bar, comparing very favourably with bars on the Playa de Muro. I was especially heartened to discover that the Gruphotel chain is one of the most environmentally conscious operators in the region, with opportunities for guests to choose when to have bedding/towels changed and many facilities for recycling around the hotel and grounds. The location of the Parc Natural on Playa de Muro beach could be seen as a pro, if you like a less built up area, more beach to yourself and less bodies, or a con if you like to be right at the heart of all the shops and bars, however, in all honesty, it’s not too far away from the nearest decent bar, the Fusion 19 about 10 minutes’ walk along the road. My thanks to everyone, from the welcoming reception staff, to the lovely waiters and waitresses in the restaurant, to the happy bar staff, and the lovely entertainments team, who made this one of our best family holidays ever. I just wish I could have seen everyone’s name tag better withut being intrusive, so I could have mentioned you all here! Pros: The wonderful service The delicious food, with sensible portion sizes so there isn’t wastage, and to aid keeping one’s waistline in check! Large bedrooms with masses of storage as well as a roomy balcony with a clothes drier and pegs. Large lagoon pool with plenty of loungers and a garden area which ensures the surroundings don’t get too hot and uncomfortable Hotel access right on Playa de Muro beach, labelled sector 2. Excellent for poor swimmers like me. Beach is not private, must pay for loungers, but hotel has its own little sandy beach area with loungers next to the kids’ club so you can just hop back and forth! The S’Albufera bird wetlands park across the road, ideal for bird-watchers or just a nice stroll alongside canals and briefly into the Mallorcan countryside. It’s free too. There are bus stops right outside the hotel with modern red and yellow TIB buses every 15 minutes on the trip from Can Picafort to Porto de Pollensa via Alcudia old town, at 1.60 E at time of writing. There is also a bus that goes to Palma for those that don’t care to drive. Supermarket and a walk-in medical clinic only five minutes’ walk from hotel. Cons Generally the rooms are fine regarding noise, but very raucous neighbours can spoil your stay, rest assured the management takes your concerns seriously when reported. They don’t do lunch so can’t swap if you wanted to eat out somewhere else in evening and not lose a ‘meal’ but this wasn’t a deal breaker. We were always too full from breakfast anyway!