La Isla Y El Mar

We stayed for 6 nights in La Isla y El Mar and had an amazing time. The hotel itself is so beautiful no matter where you look. Big rooms with two TVs, beautiful bathroom with little garden and rainfall shower. Great size balconies so can sunbathe there but you would probably rather sunbathe on the chill out bar which has fantastic views overlooking the sea. Staff! Wow the staff were amazing everywhere between doors being opened for you at breakfast, to the rooms being cleaned by cleaners spotlessly, pool bar staff being very quick and friendly, we got a massage by (I think her name was Jennifer?) amazing would recommend getting a massage, because we booked direct we had airport transfers which was so great (greeted at airport with name on iPad like a VIP). Reception where do I start any small issue or request is never an issue they go out of their way to check everything is perfect for you I didn’t get all names one reception but they were all great Carla being one. The concierge? I didn’t get his name he helped with our bags and give us our room tour was also very helpful. The hotel and rooms are beautiful and clean but it really is the staff that makes the hotel the 5 star it is. Would recommend to anyone a little oasis of paradise just away from the hustle and bustle of Puerto del Carmen! I would love Netflix on the smart TVs but that’s just a suggestion not a criticism as they do have many channels and YouTube! Thanks La Isla y El Mar for a fantastic trip!!! Louise

Brilliant hotel, spotlessly clean,Friendly staff (didn’t encounter a single member of staff that wasn’t polite or helpful) great room, and very relaxing surroundings and atmosphere. Well worth the extra for junior sweet with pool view

This hotel is stunning and only takes about 20 mins from airport. We were treated so special from the moment we walked in the doors with a glass of cava to welcome us and then a full bottle for us to take to our room for our wedding anniversary. ROOMS The rooms are huge. We were in 104, horizontal to reception but all rooms are fairly close to the pool, not too far to walk from any direction. It was cleaned daily with fresh towels, topped up toiletries (shower cap, shower gel, body lotion, soap, a shaving set and even a shoe polishing kit) and replenished tea/coffee and mini bar items. You get a complimentary bottle of water every day too. The room has its own hairdryer which isn't attached to the wall so free to use anywhere. There is a free safe too. We did however have an issue with a very slow draining sink and the shower leaked all over the floor (through the tiles, not the tray) which we showed the maid but we should have reported to reception but we lived with it as It wasn't a massive problem. STAFF Staff here are so lovely. They speak great english and will help with any query. We particularly liked David at the pool bar who was always smiling and working so hard. You don't have to, but a little show of appreciation for being at your beck and call, literally, goes a long way. We popped the bar staff 1 or 2 euros a time for their service. THE POOL There are 2 pools, quite chilly but very refreshing in the heat and extremely clean. There are LOTS of beds around the three levels so should never be an issue to find one. We recommend the top terrace. Take a right once up the top steps towards the glass balustrade (which covers the whole perimeter). The beds facing the views are just beautiful but get an umbrella as it gets hot. The only thing missing in this area is music, lots said the same. THE FOOD Breakfast is fab with pastries, cereals, hot options, eggs, omelettes, cakes, salads and a vast selections of drinks (including Cava if that's what you fancy). The Kentia gourmet restaurant is so classy. We ate there for our wedding anniversary. The setting is beautiful and you're treated like royalty. It is expensive but its special so worth a try. The menu is quite tricky to read in english so we went for the fillet steak as this stood out. It was nice but fatty which isn't how fillet should be but still tasty. It was about €26pp. THINGS TO DO/SEE Teguise markets is HUGE! It's on a Sunday and the bus is number 12 just slightly down from the hotel, across the road on the bend. It's €5.90 per couple each way and takes about 30 mins. U&I cafe bar is outstanding and Yasser gives you a personalised cocktail every time. It's not far from the hotel. Please visit here! Mardeleva restaurant in the harbour does the BEST seafood paella, about €12pp. Its situated up high overlooking the harbour so again, stunning views. We would love to return to this hotel one day and guarantee, if you stay here, you will feel the same.