THB Flora

We arrived at hotel THB Flora late Tuesday 27th August. When we got there we were given the keys for our room by a lady on reception who gave us plenty of information about the hotel and the surrounding area. When we got to our room (which was over the road), we went in and the room didn’t really look like anything on the pictures, however was clean which was fine. When we booked at the travel agents we were promised either a pool view or a sea view room, we had neither and our room was about 100m from the pool and the sea wasn’t anywhere to been seen! We went to reception to advise them of this but they advised us that there is nothing that they can do and they are full. They wrote our details down and said that they would contact us if any rooms near the pool or with a sea view become free. Our room was less than 5m from the entrance, the entrance that people come through every night after a night out, the entrance that people pull their suitcases on a bumpy path (which is very loud). We didn’t get good nights sleep for the first couple of nights – you would drop of and then you would hear someone singing loudly or pulling their suitcase along the path! We didn’t hear anything for a couple of days and then we had a note left in the room to contact reception, we went to reception and they advised that they could move us 6 doors up (this isnt very far up and it may be slightly quitter however it is further away from the pool). We thought about it and decided there would be no point to pack all of our things up and move again – we had now almost got used to the noise at night time. The sunbeds were also an issue – it was always difficult to get a sunbed and some days we had to put up with having just 1 between the 2 of us. This is not fun when you plan to spend your whole day round the pool. The room was okay however the air con didn’t work properly and 2 single beds had been pushed together to look like a double bed and my partner kept falling down the middle! On our seventh night we came back from having tea (around 10pm) and the people that were staying in the room next to us were sat outside, they told us that some of their things had been stolen from their balcony (outside area) (beach towels, swimming costumes etc). We obviously checked ours straight away and realised that ours had been stolen too, 2 beach towels (that we weren’t too bothered about), my partners swimming shorts and an expensive dress. We immediately went over to reception to advise them what had happened. The guy didn’t understand English too well but he advised us to come back into the morning and it will be looked into. We went back in the morning and spoke to the guy on reception who advised us that there isn’t any CCTV by our room (which is right next to the entrance) but they will ask people around the hotel to look out for our things – even though they didn’t ask for a description of any of our items! They really didn’t seem bothered at all – maybe this is a common occurrence?! A couple of nights later we were going to sleep and went to double check that the door was locked as we were both a bit wary after our things had been taken from the balcony. When my partner attempted to open the door the handle fell off into his hand so we were unable to open the door! We googled receptions number as there was no other way we could contact anyone, we advised them what had happened and they said that they would send someone over ASAP. We were locked in our room for an hour and a half before anyone came to open the door! This could have been very dangerous in the case of a fire as there was no other way out of our room. To top it off – my partner’s expensive razor was broken whilst we were out – I guess by the cleaner by mistake however no note or anything was left. (On a positive note – the cleaning was brilliant, fresh towels and bed sheets almost every day). On our final day we were waiting in reception for our transfer to the airport, we had been sat there a while and someone came over and asked if he could sit with us, he introduced himself as the manager and said that he had heard about our things been stolen and wanted to talk about it to us. He was very nice and helpful and asked for a description for my dress. I provided him with my contact details and a description of the dress and advised he would ask the cleaners to look out for it. This was kind however a couple of days had already passed so it is very unlikely that anyone would see it. Overall I would not stay at the Flora again, as much as we tried to put the issues in the hotel past us it ruined our experience in Lanzarote.

This hotel is lovely. Not too expensive. Great location with good rooms and facilities The hotel has 2 pools of good size Breakfast is great The bar is good with a great selection I would not stay anywhere else