THB Flora

I returned from the flora for the fourth time earlier today after staying for 10 nights with my family of 8. Originally we booked as self catering, but when we arrived the price given to upgrade to all inclusive, we couldn’t refuse. The food is exceptional at all meal times and there is a variety to suit everyone, including fussy eaters. There is a different choice everyday and is by far the best all inclusive food I have had. All staff are friendly and will do anything to help and the apartments are spotless. I would recommend to anyone if wanting a cheap family holiday, definitely worth more than 3 stars!

We stayed for a week in the THB Flora hotel. Was very nice. Accomodotaion was correct. Food at the bar was good. And we were in the back area were is more quite and relaxed. Overall, a good place to stay We recommend it

We were left without a Christmas holiday after the collapse of Thomas Cook, so we rebooked through Jet2. We ended up paying more money for a lesser holiday in our opinion. It was about 10 minutes in a taxi from the airport (we never do the included transfers when we book package holidays). Check-in was easy, although I didn't have the hotel voucher so I emailed that over to the hotel. We were given our room key (an actual key), for our superior studio in the annexe. I wasn't sure what the annexe bit meant beforehand; the hotel is split into two with each side on separate sides of the road. We had to pay €10 for a 2nd key which is refundable on return. There is a pool on each side of the hotel, but the drinks & snack bar are only available if you are on the reception side. We were all inclusive, so this was our pool of choice. When we got to our room we were thoroughly disappointed. Studio gives you the impression of open plan... You couldn't swing a cat in this "studio". You fell over the bed when you went through the door. Would have been fine if they were sliding doors, but it opened inward meaning you had to walk past the bottom of the bed all the way into the kitchen area otherwise the other person behind you couldn't get in. Not ideal when you have all of your luggage in tow. The pictures make it look so much bigger than it actually is. There was an annoying green light above the bathroom that stayed on all the time and was really bright on a night, so much so it lit up the entire room. There was also a little window in the kitchen area that let light through on an evening and had no curtain. The air conditioning was pretty good and it stayed on when there was no-one in the room and didn't need a card. It seemed to be temperature controlled, but there were no temperatures on the control, only a plus or minus. Don't know what it would be like in the summer months, but it was pretty adequate for us in December. The room didn't really seem to be cleaned properly. When the husband had a shower he would walk around barefoot afterwards and his feet would be black. We also left empty glasses from the bar in the sink and these were never removed. The bathroom didn't have an extractor fan, so every time you got a shower, the steam filled the entire bathroom and everything got soaking wet. There was a window above the shower which opened inward to a 45° angle, but was positioned as such that you couldn't use during a shower as the water would have gone out the window. The walk-in shower was a great idea, however there was no difference in the level of the shower floor vs. the rest of the bathroom which meant that the entire bathroom floor got soaked when having a shower. Towels were great when we arrived, but once they were changed they were shoddy, smaller, stained and had holes in. They also didn't replace the floor towel, we had to ask but were just given an extra hand towel instead. Didn't use anything in the kitchen other than the fridge so couldn't comment on the facilities there. There were no drawers in the entire studio, only shelves and hanging space. About 8 hangers maximum which was just enough for my clothes if I doubled up. Beds were really comfy, probably the most comfortable I've stayed in (and I travel a lot for work). We don't recall the bedding being changed during our stay (currently on day 6 of a 7 night holiday). Breakfast choice was pretty good, continental plus cooked options. They made omelettes (only cheese, ham & onion as fillings available), pancakes and fried eggs to order. Cooked included baked beans and English sausage. Continental included pastries and other sweet breaded options. Hot drinks available from the machines and juice available; all tasted like it was diluted. Food choices were really limited at lunch and evening meal. We got bored of the lunch and evening meal food quite quickly. Ended up eating out most evenings and one lunchtime my husband paid for food from the snack bar as the food in the restaurant was the same as previous days or looked like it had been out for hours. At least when you paid for food you knew it was fresh. When we did eat from the restaurant the first couple of nights the food was quite hot, but after that for lunch particularly it was luke warm. Snack bar options were really limited. You had to pay for toasties, only burgers, hot dogs and fries were included. One day my husband wanted to warm up his snacks in the microwave and he was told that he couldn't as that okay of the restaurant was closed. He speaks fluent Spanish as well, so it's not like it was a misunderstanding on his part. There were plenty of sunbeds around the pool but they were quite close together in places in long rows. They were also quite comfortable with limited seating positions. The parasols were those fixed ones made out of wood and bamboo so you couldn't move them around. The pool area in general was quite dirty. The floor was black in places from dirt and spilled drinks and the little tables you put next to your sunbeds were never cleaned our entire stay. We've stayed in some 3* hotels where they clean they entire pool area including sunbeds and tables every night and everything gets hosed down and cleaned. I always wore footwear to go anywhere from my sunbed, just didn't want to risk black feet. I think there was an animation team, we maybe saw them twice when they came round the pool. We didn't really stay in the hotel to see the entertainment as there wasn't really an outside area where you could sit with drinks. It was more of the corridor that you walked through to get to the restaurant that just had a few tables and chairs. The staff were great, really helpful and always friendly. I lost my phone at one point and a member of staff handed it into reception. In summary I would say that this is not a hotel that I would return to or recommend, it was expensive for what it is and in my opinion not worth what the money we paid. We've stayed in much nicer hotels of the same class with much better standards.