Suite Hotel Fariones Playa

Stayed at this hotel for a week in August. Enjoyed my stayed in Lanzarote, hotel was clean, rooms very spacious and clean with great air con, great location near shops bars and beach was on door step. However we had upgraded to a sea view room, we did not get that upgrade, we looked onto a building site, banging and drilling going on from 8am till 6pm in the evening, cranes not far above our head. Our travel agent had called the hotel prior to our stay and we were advised it was only internal work going on. That was not the case. Food was very average. We paid for half board. Only had dinner twice. No drink or free water was offered with meal. They also made a rule in May were males have to wear long trousers to dinner. We were not notified by this before arriving. Some parts of the hotel looked great other parts looked very tired and in some need of tlc. On my day of leaving this hotel while packing my suitcase I noticed a very expensive item was missing from my room. Had only worn this item while traveling, had been left in my room the whole stay so no need to look for it. Searched everywhere, waited until I arrived home to double check my case before contacting hotel. Staff where not very helpful at all! As I had explained this had went missing from my room, they accused me of miss placing it somewhere else in there hotel and no one had stolen it as I had no proof! My proof was that I left this in my room now it wasn’t there. That’s all the proof I needed. I asked could management send me a form to claim insurance. One week later after messaging every day for this. I got told no as I had made no complaint during my stay. I had no need too. Be very wary about leaving things in there hotel rooms. By luck my insurance has paid out. However belongings from guests should not be going missing from there rooms. All I got on messages was I had no proof it had been stolen and they trust there staff 100%. Items shouldn’t be going missing from there hotel rooms if that was the case. I am expecting a message back to say again I have no proof it was stolen. But then they have proof it wasn’t. Only people in my room was myself my husband and housekeeping. Lock your belongings up or better still leave them at home where they are safe!

Have just returned from our 2 week holiday at The Farionis,our 5th time there.Another fantastic holiday.Could not fault it,from our check in till our departure on Sunday,all the staff were helpful.The rooms spotless,the pool area cleaned every day, excellent food.Will be returning again at the end of October for 10 days, looking forward to it.Thanks to ALL the Staff.

Hotel is fabulous, stayed in a one bedroom split level apartment, stunning sea views, apartment has all self catering needs, we were booked bed and breakfast, food was delicious and plenty of choice for all. Staff were very efficient and pleasant, hotel is spotlessly clean and has it's own supermarket within.