Hotel Hesperia Playa Dorada

Our stay at Hesperia Playa Dorada was wonderful. Although the hotel needs a bit of TLC to match its 4star standard, the proximity to the Playa Dorada (only 2-3 minutes away from the beach by foot) makes it a perfect choice. The food was tasty, the beds were comfortable, the personnel welcoming and very kind, the airco was working and we even had flower pots on the balcony. The animation program was very entertaining and full of variety (yoga, dance classes, wine tasting, aloe Vera workshops, foam pool party, live music and singing, acrobatic acts, etc) both during the day and the evening. Special thanks to Monica and Raphael and the animation team who did all their best to spread the joy and make the evenings so fun. The hotel is close to the bus stop in case one may want to go on some trips by bus and there is an Express Supermarket just across from the bus stop. Although we had some issues with the balcony door that was not locking, the receptionist kindly moved us to another room which, to our delight, had a better view! Note, as already mentioned, the hotel needs a bit of TLC as it has lost a bit of its days of glory in terms of look and feel. Some recommendations for the hotel managent: - Restaurant: please notify in a consistent manner foods containing allergens. I am lactose intolerant and had the unpleasant surprise to eat foods that supposedly were not containing milk, as it was not mentioned on the card next to them. On the card stating “gluten free breakfast cake” there was also no mention about lactose/milk, so one might have thought it did not contain milk either. Only after checking with the staff ( wait for sb to show up, wait for the person to go to the kitchen to get info...), I found out that the cake actually contained milk. - Dishes: If one is lactose intolerant, the choice of foods becomes suddenly very limited. For desserts, there was only fruits. Most of the vegetables are cooked with butter. Most of the starters, and on some days all the starters, included lactose. Many cooked dishes contained lactose and sometimes it was not even mentioned (spinach pies, fish sticks or fish balls). Luckily there were soja yoghurts and a selection of jams available that could have made an alternative for the desserts. - Grill: I would recommend having two cooks, one for the fish and seafood and other for turkey/chicken and steak, especially during peak hours when queues for the grill and the waiting time are very long. - Less plastic at the bar at the swimming pool: in order to reduce the plastic waste,I recommend exchanging the plastic cups and the plastic straws with reusable cups (BPA free reusable cups or bamboo cups) and metal or paper straws. - Guests should be informed that glass glasses (copas) are not allowed in the sun bed and pool area. - Some of the toilet doors in the guest toilets next to the restaurant need repairing. - To reduce plastic use, shampoo and conditioner soap bars could be introduced instead of the little plastic receptacles that produce a lot of waste. - The cleaning service was daily which we appreciated but was it really necessary to change all the towels every day? The message in the bathroom is encouraging the guests to be more environmentally friendly and reuse the towels for several days. Only the towels left on the floor were supposed to be exchanged. However all the towels were changed daily, which makes me think about the purpose of the message in the bathroom. - Hotel entrance: make a ramp available for luggage on both sides or in the middle of the hotel entrance. - In order to reduce the waiting check-in time, have more staff available during the check in hours which in principle are known upfront. - Encourage guests to drink and, why not, eat responsibly - Nice to have: an app to book hotel services (massages, animation workshops, real-time food and service feedback, recommendations) Overall we had a great stay at Hesperia Playa Dorada hotel and we would gladly return. Thank you again to all staff for their hospitality. And hopefully the hotel management will take into account the proposed recommendations.

Stayed here in August, lovely location , to the right when you leave the hotel back entrance bars resturants and shops also a beach which you can swim in the water, to the left the marina lovely walk round the coast nice resturants and a market held twice a week. I was all inclusive deluxe which gave access to the spa, sunloungers in a cordoned off area and access to the volcan resturant which is for deluxe guests only , you also have more choice with the drinks menu and a beautiful sea view. Food was really good I am not a fussy eater and will try anything enjoyed it all . Staff were always helpful and friendly. First time in Lanzarote but will definitely be back

My wife and I stayed here for the last 2 weeks and I cannot fault the trip at all. The hotel is very well kept, so clean and full of really nice staff. Our room was clean, big and bright with a lovely view and was cleaned every day to a high standard. The palapa bar was great fun every day and Dani, Selene and Lorena looked after us so we'll with cocktails everyday. The buffets are varied and very tasty also. Diana checked us in at the deluxe reception and she was really good as we were early and she found us a room with a lovely view. We have found our new base in Playa Blanca for any future trips, simply cannot fault the hotel Thanks for a brilliant trip Shane and Donna