Caybeach Sun

Nice hotel friendly staff fair location however be careful with your money and valuables because due to dishonest staff,we had money stolen from the room,stayed there for three weeks over Christmas and new year 2019-2020

We booked this hotel through a package deal with Jet2; the package was expensive as a whole but it was New Year after all. On arrival the check in process was very simple and the staff very helpful. The room was quite large but basic, we had twin beds with memory foam mattress toppers and a large wardrobe in the bedroom. The bathroom had a large shower unit which was quite powerful; the kitchen area was a galley kitchen with 2 hobs, kettle, toaster and coffee machine. There was also a fridge but no food or drink as a welcome pack was provided so we quickly went to the on site small shop to get water. The seating area was comfortable and we had a large balcony with a pool view. There is a TV but you have to get the remote from reception and there is a charge and deposit for this! There is also a charge for the safe and the air con. As we has arrived on New Year’s Eve we had no chance to see the town or what was happening there so we elected to pay €45 each for the hotel’s buffet. The buffet was what youI would expect from a standard Spanish hotel and nothing special or worth the money; there was maybe 3-4 other people dining so evidently other guest knew what to expect. The pool areas are nice and well laid out though the children’s pool with water slides is freezing and we had to request the slides be turned on. We requested pool towels from reception and they changed us €30 deposit, yes you read that right €30! You can buy one in town for €5. There is a pool bar which is good and a main bar which reminded us of a 1970’s social club, the staff are very nice and pleasant and their service is excellent. The hotel DOES NOT allow motorised scooters so if you need one you need to book elsewhere. Our main issue was the housekeeping. After 3 days we had to go to reception to get toilet roll and towels; we were given 2 towels and 1 toilet roll. We told them that the housekeeper had not been and they advised they were behind as it was New Year; fair enough but we did see cleaning and gardening staff every day around the complex. On the 4th day the housekeeper came, cleaned the trash and made the beds but did not change them (we recognised the same sheets). On the 5th day she came while we were getting ready and we asked she return some time later; she did not so we had to make beds and use the same towels again. On the whole a very average hotel and we have paid less for better accommodation elsewhere; it is very tired and needs a good refurb and better food choices. Strange that a lot of people like this hotel.

Just returned from a lovely stay at Caybeach Sun over Christmas. The apartments are clean and comfortable with excellent bathrooms and showers and comfy beds. Cleaners came all but two days. Only small issues were the bathtowels were dark blue and very worn and need replacing.A brush and dustpan would also be good to have as couldnt sweep up. There are pretty good facilities on site including pools (one at a tolerable temperature, plenty of sunbeds but some need replacing ,soccer, tennis,basketball, table tennis, indoor pool and gym and a small games room. There is also a small but amazingly well stocked shop on site and no more expensive than off site ones. So handy as had fresh bread, croissants etc. The staff we met were friendly and helpful. We went sc so didn't eat in the restaurant and can't comment on the food. We did have a few drinks from the pool bar though which weren't great. I got a gin and tonic but it tasted like soda water, couldn't drink it and the white wine not much better. It was very quiet at night so if looking for entertainment you would need to go into town or the marina , both a lovely stroll along the seafront. This suited us and we slept so well as no noise heard from our quiet corner. WiFi limited but available in most restaurants down town. All in all, couldn't fault these apartments or their location and will most probably return next year.