Apartments The Morromar

We have just arrived home from a week at the morromar apartments this was our first time here being all exclusive. We did experience good and not so good things in this week. We arrived bout 11.30 on the Sunday evening The apartment was very spacious and clean but with no air conditioning. It had a walk in shower which isn’t what we were expecting as normally the shower is over the bath, The apartment had a sea view which was nice and as we had only booked the holiday last minute. You could get basic WI FI in reception which was good. We did find the staff not that friendly although they did seem to work very hard. I did find the food was a bit limited as I am a vegetarian. The pool areas were nice to relax in if you got there on time the pool opened at 10am The sun beds and parasols did seem to be in short supply or damaged ..There were a stack of broken ones chained up. The complex did seem dated and needed some maintenance in areas. The bar was always busy with one member of staff serving. At one point I waited 20 minutes to be served. We did venture out as the beach is in walking distance from the apartments with nice beach, shops and restaurants And for viewing the planes coming and going. having taxis rank out side night and day was ideal ...we did raise our concerns to the tui rep regarding the bar and the limited food selection she did take it on board with the issues. We checked out at 11.15am on the Sunday at reception with keys from the safe and our room, before taking the keys from me we had our bands cut from our wrist asked does that mean we can still use facilities and eat as our pick up wasn’t until 8pm that evening we were told no you can’t eat or use the facilities, which didn’t seem right as we didnt arrive to late evening. I raised my concern to the rep that evening to be told you should have been given a voucher to use as you didn’t arrive to late the previous Sunday. She was very apologetic towards us but to be fair wasn’t her fault and assured us she would speak to the staff. I understand this is a three and half star but was still a little disappointed overall. We love lanzarote and the area but unfortunately won’t be returning to the morromar apartments.

This was our first time here on holiday , we were all inclusive , the studio apartment was spotless although it was right above the bar ... but noise finished at 1030pm - 10.45pm , most nights we went out , the breakfast was ok as I'm a fussy eater but the options they had was brilliant , lunch was pizza, hotdogs , fries , toasties ( which was fine for us both , dinner was a fabulous selection every night they catered for everyone , the apartment was cleaned 5 days a wk , clean sheets , towels ,cleaner was happy and friendly , Pedro the waiter/barman was a lovely , happy friendly person to us both and had a laugh with us both , Carlos at reception was happy friendly and helpful , the other staff were grumpy didn't want to have a chat or a laugh sometime we felt as if we were bothering them , walk to the wee centre that is there to about 5mins , taxis right outside , the aprment could do with air conditioning as it's just so hot inside at night time , we bought a fan but it didn't do any good , nice bit of seaview as wee had a balcony we could sit out on . 2 swimming pools one at the bottom and one at the top with a pool bar .