Sol Lanzarote All Inclusive

Stayed here as a couple in our mid twenties for one week. On arrival the receptionist checked us in which was fast and told us where our room was located. However we did struggle to follow the directions at first and no help with cases etc but there was a lift. The food had stoped serving at 9:30 and as we only arrived at 10:00 we had to eat out not what we really wanted on the first night when paying for all inclusive. IGNORE the reviews about sun beds and towels! We always found a space that also wasn’t next to another sun lounger and crammed in. We even had an umbrella and didn’t have to get up early to find one. No coming down at silly times and placing a towel on a sun lounger. Always sun lounges free even during the day. However the majority of the sun loungers are too close together. The room was spotless although the walls could do with a lick of paint, serval marks etc. The bed was comfy, large bathroom with bath and shower and lots of space in the room itself. The maids were very friendly always saying hello ect. The food, breakfast was okay lots to choose from you couldn’t really ask for anything else. This ranged from sausages, bacon, eggs etc. Sadly the bacon was really fatty and I found it inedible, it didn’t even resemble bacon. There were also toasties, sweet pastries, fruits, omelettes and lots more. The lunch consisted of fresh meats pork, chicken and including fish, pastas, salads ect. A wide range of things to choose from although similar to dinner. However the food was always luke warm and we didn’t like the feel of sitting in a canteen like dining room for our meals. The area was extremely noisy and cramped so we chose to eat out for our meals and the food just wasn’t for us. The cocktails were pre mixed, out of jugs made up for the night, I gather this is to avoid people queuing for ages. Although they tasted good they were a little week but you can always add more alcohol into them. We were slightly hesitant at first reading reviews that said it wasn’t possibly for couples, expecting to be one of the only couples there however there were lots of couples staying at this hotel as well as groups of families and friends so a mixture of guests. That said it wasn’t for us as a couple. One nice gesture was a bottle of Prosecco left in the room along side a card and sweets for my boyfriend’s Birthday. Finally, unfortunately the receptionists need training in customer service skills. I asked a man at reception where do I get milk from for the room to have with the coffee and tea provided. I asked because there were little pots of milk in the room on the first day. To my shock he huffed and told me to walk to the shop round the corner to get milk!!!! Very rude and arrogant, apparently they only provide it on the first day. However you get milk provided in a premier inn and you would expect it in your room at an all inclusive hotel!! I was very taken back at being spoken to like RUBBISH. That being said I would not return to this hotel.

We visited hotel 010919 until 080919 , in that week (5th day)a child in the group under 2 yrs old took very unwell with an extremely high temperature and signs of a sore throat,late night early morning doctor was called from reception and info gathered from phone call and reception had a doctor land 20 mins later .a bad infection and tonsillitis confirmed, because I work in emergency ambulance service granddaughter was left in our care,the next morning we approached reception staff for the use of the room we had to vacate the following day at 12, not flying till 2140 at night, although we didnt know if we would be able to stay, it wasnt the hotels protocol to offer a different room if the one we had the baby in was needed.we where put on a list but advised that we may not get a room however on other booking companys there where many rooms like this one available.suddenly the reason changed , they had rooms available but they didnt do late checkouts quoted by young female receptionist? The next morning as I approached reception I watched the Male receptionist approx 50 years old with glasses mock and laugh at my daughter in laws phone call while I was there, when he realised who I was he quickly diverted to another chore , the mannerism of both that morning was shameful and disappointing , jet 2 where very helpful and spoke to relations who could suddenly offer us a superior room we could move to for 70 euro, I refused as having a medical emergency we shouldn't be asked to pay an extra 30 euro for 4 hrs approx especially when this was a genuine case and evidence was all there , relations chap finally relented 1 hr before vacating and agreed to 40 euro. We decided to Not avail of the room, 1. Because of the deceit, arrogance and lies spouted at reception. 2. Where suddenly for extra fees a room could be found , we could suddenly move to another room contrary to what was said to myself at reception the evening before. so my question is what happens if the baby hadn't appropriate care and was admitted ? Would parents have been vacated regardless , and what do the hotel have in place for those who have medical emergencies eg elderly very young . A bad end to a good weeks holiday, have no other issues what so ever from cleaners, waiters waitresses, chefs and caretakers of the hotel. Perhaps it would be a point in the right direction to have some type of protocol in place for incidents like these and for the few that where unruly and bad mannered perhaps training of some sort to indicate that nobody is above others because you sit behind reception and believe you can say what you like to hotel users after all we are what has you in a job. good manners can carry you a long way .if this was a hotel at home there wouldn't be an issue regardless of room issues for any medical emergency , we should expect the same from other countrys that are of the same quality . My family arnt in a habit of causing disruption wherever we go but we certainly expect to be treated with respect and for those hotels to adhere to principles and have policies in place as its stressful enough to have someone unwell in a group (an important member)without the added stress of staff incompetence .