El Pinar Apartments

Unfortunately I can't give it a minus or 0 star so will have to settle for +1. I seriously query the positive reviews of cleanliness as this was certainly contrary to my experience. Upon arrival the floor of the room was disgusting and continued to be so - so much so that my daughter insisted on wearing her shoes when in the room for the duration of the holiday. The receptionist was extremely unhelpful, did nothing to resolve the issue (despite saying she would and telling the manager she had) and even queried my complaint of the dirty room. The bathroom floor was In fact all the staff there bar one of the chefs are stony faced, unhelpful and miserable and all look like they really don't want to be there and give the impression that all hotel guests are a complete and utter nuisance. There is no 'customer service' or professionalism here to speak of. As for children - they are completely ignored. If you don't like noisy rooms and you're a light sleeper then find alternative accommodation or invest in industrial ear plugs. It literally sounded like a herd of elephants were dragging furniture around all night in the room above. Added to that was the fact that we had to cross a road to the main hotel building - its right on a bend so those with young children need to be aware at the time of booking as this probably is not stated anywhere in the description. The main building comprises the larger apartments which I was told by other guests (one of whom paid to move rooms from the building I was in) are quieter. We went all inclusive and it was a complete waste of money - mealtimes were so monotonous and fairly unpleasant. The children didn't even touch the snacks available on the all inclusive deal. The food consists of predominantly meat dishes and caters to a very limited type of client base. For those who don't consume dead animals and who want to reduce their carbon footprint you will struggle here. In summary this place was extremely disappointing and needless to say we won't be returning. The location itself is nice with a chilled out vibe and consists of an assortment of bars, restaurants and gift shops. There's also a hippy market on a Thursday. The beach was packed and the sea had a fair amount of plastic in it however it is a cute town with easy access to local areas such as Ibiza town etc.

Stayed in an apartment which included hobs, a fridge, freezer, dining table, sofa, TV, two single beds, his and hers sinks, and a decent shower. Hot water was always available. Beds weren't the most comfortable I've ever slept in but were absolutely fine for a week. The WiFi is excellent. Available in your room and even reaches out to the beach. The pool area is great. Plenty of sunbeds and almost all of them have a table and umbrella for shade. Staff are very friendly and your room is kept clean. The hotel is literally on the beach. If you take the lift/stairs down to the bar and then out down some steps you're there. Perfect for a week of chilling in the sun. Free buses run to a couple of places a few times a day, and I understand there are also water ferries, however I haven't used these myself. There are plenty of shops and great quality restaurants on the doorstep. I'm self catering and have been picking up drinks and food at reasonable prices nearby. The hotel has a resident cat, SoFi, who is absolutely lovely. She will stay out of your way if you're not a fan of cats but she's very friendly if approached. The only downside to the hotel is the other guests. Most of the problem guests are British sadly. Slamming doors very late at night, and playing music on their balcony at stupid volumes. Nothing much the hotel can do about this but it would be good if they could add some soft close mechanisms to the room doors to prevent them being slammed.