Gloria Palace San Agustin Thalasso and Hotel

We’ve just returned home from a weeks stay here, it was our first visit to the hotel having previously stopped at a Riu hotel in Meloneras. The resort is quiet, Playa Del Inglés is about 20 minutes walk down the sea front if you fancy somewhere a bit livelier. If you don’t want to walk, the hotel provides a free shuttle bus to Maspalomas and Playa Del Inglés which was great, we used this 4 times during our stay. There is usually a big queue of people waiting for the bus.. well I say queue, I’m English so we are polite and we wait our turn.. a few other guests of different nationalities didn’t hold the same morals and rudely pushed past my 4 year old daughter to get to the front (even though 20+ other people had been waiting before them). The hotel itself is very clean, Olga (the lady who cleaned our room) did a fantastic job and the room was always spotless everyday. The food was good, plenty of choice. All 5 of us always found something to eat, maybe too much sometimes!! What I found a little confusing is why they cordoned off part of the restaurant even during busy times, most nights we were struggling to find a table (5 of us) but there were 30+ empty tables in the cordoned off area. ??? Our 4 year old loved the pools, we could never get her out of them! It was nice to see the pool staff checking the temperature / chemical levels throughout the day to make sure they were clean enough. One major con I could like to point out (which I’m sure others would agree) is the bar service. Every time you want a drink the queue takes about 20 minutes at least - only 2 staff serving. This is the same during the day if you want drinks / snacks but in the evening whilst the entertainment is on you can be queuing close to 30 minutes! The evening entertainment was hit and miss like most hotels but our oldest (4 years old) was happy enough with the disco and playing with the other children. She loved the magic act. Would we return? We would like to, but only if the bar service gets rectified. It ruins your evening having to queue so long for drinks!!

The hotel is nice, well situated. It has two swimming pools and comfortable laying beds. The garden is nice and rooms are comfortable with a large bathroom, kettle, complimentary coffee or tea and fridge. Buffet is plenty of options and good cooked, much more better than the restaurant outside in the garden, where cuisine is really bad. It is a shame! In the terrace is a chill out bar and a restaurant with very nice view. The bad new is that the spa does not work, and they don't say that in advance.