Gloria Palace San Agustin Thalasso and Hotel

Found hotel to be average 4 stars, some parts a bit tired ,staff are very nice , our half board included a brilliant gala dinner , what spoilt the night was they doubled the bar prices a vodka and coke was over €22 if you want to relax on the roof top part of the hotel Which is the nicer part be aware the price to sit on a bed or a lounger are extortionate prices, the hotel lifts are very slow not a lot to do in san Agustín so unless your happy to stay In Hotel I wouldn’t advice here

Upea kokonaisuus - helppoon lomailuun. All inc. toimii ja on todella monipuolinen! Huippu henkilökunta. Erityismaininta pool barin cubalaisille, Pedro and the staff. Padel and tenis club great! Well come back!

My husband and I are near the end of a 12 night break. There's a lot to like about this hotel but also some not so good points . I can't see where it's a four star and I'd say more 3 stars. So here goes:- Excellent view from our room on the 8thfloor - room is spacious and fairly comfortable tho beds are a bit lumpy so mattresses could do with being renewed! The house keeping of the room is a hit or a miss! Some days it's good other days, not so much and quite frustrating when tea, coffee and milk not replenished or towels not changed! The TV is not great! We like to watch some before bed - no sound from BBC1 and lose signal often! The food is good for breakfast and lunch - lots of good choices but dinner is poor and we resorted to eating out most nights. Frustratingly, the spa is closed !! No one told us?? And it's the main if only reason we booked this hotel - so very disappointing! Staff are efficient but not particularly friendly - service does not come with a smile although in saying that there were one or two who were lovely and smiley! And it wasn't a big deal to us that staff don't smoke or engage you as they were efficient and I guess that is good enough! The hotel is on a slight hill but it's not impossible to walk to and fro - there is a free shuttle to the nearer busier resorts so worth doing so. Pools are freezing ! Be nice if at least one was heated - plenty of sunbeds but very close together and because Everyone , including us, move the beds to follow / face the sun it can become quite disorganised around the pool and You Can be hemmed in ! ! The rooftop terrace is great but pricey for beds ! Not sure why they have to charge extra or so much ?? Would we come back ?? Not sure?? All in all we enjoyed our break , weather was glorious, nice enough clientele in the hotel ( no rowdiness) lovely island so perhaps we would but stay in Maspalomas !